L2/L3 Production Support

4 weeks ago

Singapore D L RESOURCES PTE LTD Full time
Roles & Responsibilities

Key Skills:

Swift Product Skills: Retail / Wholesale banking support, AML, AMH, Wealth Management,

Programming Languages: Java, J2EE, JMS, Webservices, Micro Services, UNIX (Shell Scripting

Database & Tools: Oracle (SQL & PL Sql), Control M, Splunk, Prometheus, Grafana,

Servers & Middle Ware: OpenShift Platform (OCP), IBM MQ Series, Weblogic, Tomcat



Job Objectives

We are seeking a skilled and experienced application production support to oversee and manage various projects within our prod support team. The ideal candidate will have a strong background in the project mgmt, particularly with prod support env, and possess excellent org and comm skills. This role will primarily focus on coordinating and managing projects related to the maintenance and enhancement of our prod systems, ensuring timely delivery, stability, and high-quality results.

Key Responsibilities
  • Key point of contact for development team to coordinate / validate on the production readiness, change quality, observability, resilience, and production risk
  • Identify and mitigate project risk, proactively addressing potential issues to minimize potential disruptions to production operations
  • Serve as the primary point of contact for project-related communications, providing regular updates to stakeholders on project status, milestones, and any changes in scope or requirements.
  • Facilitate the resolution of project-related issues and conflicts, working collaboratively with team members and stakeholders to find effective solutions
  • Maintain accurate project documentation, including project plans, meeting minutes, status reports, and other relevant records.
  • Identify opportunities for process improvements and efficiencies within the production support team, implementing best practices to enhance overall project delivery and performance.
  • Ensure compliance with company policies, procedures, and regulatory requirements throughout the project lifecycle.
  • Own production operational issues by issuing initial response, data gathering, tracking, and resolution where possible as well as determining escalation protocol based on the nature of the issue
  • Ability to direct multiple resources on cross functional teams to troubleshoot and resolve complex systems issues
  • Manage and respond to users on timely manner for reported production issues/clarification

Key Requirements

  • Minimum 10 years of hands-on experience in Java, J2EE, JMS, Webservices, Micro Service, Oracle, UNIX, IBM MQ Series, CTRL+M, Splunk
  • Proven experience in project management, particularly in a production support environment
  • Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels.
  • Demonstrated ability to manage multiple projects simultaneously and prioritize tasks effectively.
  • Hands-on experience in IT Operations/Production support L2/L3.
  • Experience in ITIL process and tools like Control-M is a plus.
  • Strong analytical & trouble shooting skills required.
  • Experience in Disaster Recovery planning and test execution.
  • Exhibits problem solving skills and shows flexibility in supporting evolution in process, standards, and strategy.
  • Experience working in financial services industry supporting mission critical applications is a big plus.

Tell employers what skills you have

Troubleshooting
Splunk
Wholesale Banking
Oracle SQL
IBM MQ Series
Root Cause Analysis
Weblogic
Microservices
Production Support
SQL
Apache Tomcat
AML
JMS
ITIL
Unix Shell Scripting
Java
Grafana
Disaster Recovery
J2EE
Technical Support

  • Onsite Support Engineer

    3 weeks ago

    Singapore Versant Systems Pte Ltd Full time

    Onsite Support Engineer (L2/L3) Requirements:Degree/Diploma in IT or Equivalent Minimum 4 – 9 Years of experience in IT End User Support (L2/L3) Clear understanding and experience in handling End Point Computers and IOT Devices Good understanding of Client Server Architecture Working knowledge of basic LAN Networking, Cable crimping and basic...

  • L2 Swift Production Support Analyst

    2 weeks ago

    Singapore Shell Infotech Pte. Ltd. Full time

    5-7 years of Strong Swift product knowledge and hands on experience in supporting Swift related products like Alliance Messaging HUB, GPI, SAG/SNL.Minimum 5-7 years of hands-on experience in Java, J2EE, JMS, Webservices, Micro Service, Oracle, UNIX, IBM MQ Series, CTRL+M, Splunk.Hands-on experience in IT Operations/Production support L2/L3.Experience in ITIL...

  • L2 Swift Production Support Analyst

    2 weeks ago

    Singapore SHELL INFOTECH PTE. LTD. Full time

    Roles & Responsibilities 5-7 years of Strong Swift product knowledge and hands on experience in supporting Swift related products like Alliance Messaging HUB, GPI, SAG/SNL. Minimum 5-7 years of hands-on experience in Java, J2EE, JMS, Webservices, Micro Service, Oracle, UNIX, IBM MQ Series, CTRL+M, Splunk. Hands-on experience in IT...

  • L2/L3 Production Support

    3 weeks ago

    Singapore D L Resources Pte Ltd Full time

    Key Skills:Swift Product Skills: Retail / Wholesale banking support, AML, AMH, Wealth Management,Programming Languages: Java, J2EE, JMS, Webservices, Micro Services, UNIX (Shell ScriptingDatabase & Tools: Oracle (SQL & PL Sql), Control M, Splunk, Prometheus, Grafana,Servers & Middle Ware: OpenShift Platform (OCP), IBM MQ Series, Weblogic, TomcatJob...

  • L2 Production Support

    3 weeks ago

    Singapore Jondavidson Pte. Ltd. Full time

    Role and Responsibility :-To provide quality day-to-day L2 Production support for Java/Web-based application.To coordinate and support infrastructure maintenance activities.To manage implementations of new application releases, adhering to the best practices of the release management process.To work with various partners such as Peer Application Teams,...

  • L2 Production Support

    4 weeks ago

    Singapore Rapsys Technologies Pte. Ltd. Full time

    Need java, 24/7 on call, application support with java exp or java developers open to do application supportTest : The test covers linux command, basic java and sqlWe are looking for candidates with L2 Application Support role who will be responsible for managing the application and system issues that arise across a business. Role and Responsibility:To...

  • L2 Production Support

    3 weeks ago

    Singapore JONDAVIDSON PTE. LTD. Full time

    Roles & ResponsibilitiesRole and Responsibility :- To provide quality day-to-day L2 Production support for Java/Web-based application. To coordinate and support infrastructure maintenance activities. To manage implementations of new application releases, adhering to the best practices of the release management process. To work with various partners such...

  • L2 Production Support

    3 weeks ago

    Singapore Rapsys Technologies Pte. Ltd. Full time

    Role:L2 Production SupportLocation:MBFCJD:need java, 24/7 on call, application support with java exp or java developers open to do app supportRole and Responsibility:To provide quality day-to-day L2 Production support for Java/Web-based application.To coordinate and support infrastructure maintenance activities.To manage implementations of new application...

  • L2 Production Support

    2 weeks ago

    Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full time

    Roles & ResponsibilitiesRole:L2 Production SupportLocation:MBFCJD:need java, 24/7 on call, application support with java exp or java developers open to do app supportRole and Responsibility:To provide quality day-to-day L2 Production support for Java/Web-based application.To coordinate and support infrastructure maintenance activities.To manage...

  • #SGunited Jobs L2 Production Support

    3 weeks ago

    Singapore Itcan Pte. Limited Full time

    To provide quality day-to-day L2 Production support for Java/Web-based application.To coordinate and support infrastructure maintenance activities.To manage implementations of new application releases, adhering to the best practices of the release management process.To work with various partners such as Peer Application Teams, Infrastructure, Vendors,...

  • Software Developer/Production Support L3

    3 weeks ago

    Singapore It Consultancy & Services Pte Ltd Full time

    Responsibilities:Analysing existing Code base/Program for modification purposes.Designing/Deployment of Service in Container EnvironmentWriting and implementing, clean, scalable code.Troubleshooting and debugging code & verifying and deploying software systems.Requirements:3 years working in an L3 Production Support Environment with Internet and Mobile...

  • #SGunited Jobs L2 Production Support

    3 weeks ago

    Singapore ITCAN PTE. LIMITED Full time

    Roles & Responsibilities To provide quality day-to-day L2 Production support for Java/Web-based application. To coordinate and support infrastructure maintenance activities. To manage implementations of new application releases, adhering to the best practices of the release management process. To work with various partners such as Peer...

  • Software Developer/Production Support L3

    4 weeks ago

    Singapore IT CONSULTANCY & SERVICES PTE LTD Full time

    Roles & ResponsibilitiesResponsibilities: Analysing existing Code base/Program for modification purposes. Designing/Deployment of Service in Container Environment Writing and implementing, clean, scalable code. Troubleshooting and debugging code & verifying and deploying software systems.Requirements: 3 years working in an L3 Production Support...

  • L2 Production Support

    3 weeks ago

    Singapore It Consultancy & Services Pte Ltd Full time

    ResponsibilityHas experience or knowledge on Incident and Problem management.Health check and monitoring production system and job scheduling to ensure SLA is meet.Troubleshoot and solve production issues related to performance and reliability throughout the software stack.Proactively identify bottlenecks in the system and work to resolve these issues before...

  • L2 Production Support

    3 weeks ago

    Singapore IT CONSULTANCY & SERVICES PTE LTD Full time

    Roles & ResponsibilitiesResponsibility Has experience or knowledge on Incident and Problem management. Health check and monitoring production system and job scheduling to ensure SLA is meet. Troubleshoot and solve production issues related to performance and reliability throughout the software stack. Proactively identify bottlenecks in the system and...

  • Java Developer For L2 Support

    4 weeks ago

    Singapore Horizon Software Full time

    Job descriptionJob Role: We are looking for a Java Developer with excellent debugging, troubleshooting and communication skills in enterprise-grade applications. You will be part of an open and talented software team that works on mission-critical applications. Java Support roles and responsibilities include managing Java/Java EE application debug and...

  • Java Developer For L2 Support

    4 weeks ago

    Singapore Horizon Software Full time

    Job descriptionJob Role: We are looking for a Java Developer with excellent debugging, troubleshooting and communication skills in enterprise-grade applications. You will be part of an open and talented software team that works on mission-critical applications. Java Support roles and responsibilities include managing Java/Java EE application debug and...

  • Junior L2 Production Support

    2 weeks ago

    Singapore Avensys Consulting Pte. Ltd. Full time

    Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across...

  • L2 Production Support

    3 weeks ago

    Singapore D L Resources Pte Ltd Full time

    Below are the must have requirement Candidate with minimum 5 years working experience Familiar with Open systems such as UNIX or LINUX Have good banking domain knowledge Posted good communication skills Responsibility Provide 24x7 production support onsite offsite Investigate production issues, determine production defect severity and provide workaround to...

  • Integration L2/l3 Support Engineer Data Analytics Consulting

    3 weeks ago

    Singapore Emerhub Full time

    We are looking for a full-remote Integration L2/L3 Support Engineer for one of our client, a data analytics service company.Responsibilities Provides in-depth technical and business knowledge to ensure streamlined support of existing infrastructure and developed integrations. Ensuring SLAs to better level than customer contract. Handle incoming support...