Java Production Support Engineer
4 weeks ago
Job Responsibilities:
- Perform root cause analysis on incidents (application, batch and connectivity) and provide a solution for remediation.
- Prioritize defects and plan for production release based on defect criticality or align with the quarterly release.
- Develop programs, support end-to-end testing in SIT, support UAT and prepare for deployment to production environments.
- Maintain Production stability by ensuring deployments have completed the necessary risk and impact assessments.
- Follow up on defect closure and meet defect closure KPI.
- Share production defect support learning with QA team and development team to improve application quality and minimize future defects.
- Perform annual Disaster Recovery (DR) exercise for supported applications.
- Provide support to System Engineers on server level patches / upgrade as and when applicable.
- Ensure proper knowledge transfer (KT) from project/development team before enhancement release.
- Verify and deploy programs and systems.
- Troubleshoot, debug and upgrade existing software.
- Recommend and execute improvements.
- 4 or more years’ in troubleshooting and fixing issues across different technologies/platform.
- Strong troubleshooting and problem-solving skills.
- Strong written, oral communication skills and ability to manage user/vendor/customer.
- Experience with FIS OPF (Open Payment Framework) product is necessary.
- Experience with payment domain and SWIFT message will be a big plus.
- Ability to easily adapt to any technology/environment.
- Strong working experience with Java, Spring Boot and API (Microservices).
- Experience with databases (SQL) and Object-Relational Mapping (ORM) frameworks.
- Experience tuning Kafka components for varying traffic and performance requirements.
- Ability to learn new languages and technologies.
- Excellent communication skills.
- Resourcefulness and troubleshooting aptitude.
- Attention to detail.
- Experience with Incidents & Problem management.
Education
- Degree in Computer Science or related discipline.
Primary Contacts:
- Lead Developer
- Development Team
Tell employers what skills you have
Troubleshooting
Oral Communication Skills
Remediation
SWIFT Payments
Root Cause Analysis
problem solving skills
Microservices
Tuning
ORM
Spring Boot
Attention to Detail
Apache Kafka
Java
API
Disaster Recovery
Databases
Ability To Learn
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