Director- Client Services

2 weeks ago

Singapore Kornferry Full time

POSITION SUMMARY

The Client Project Director will contribute to Korn Ferry growth and profitability goals by delivering best in class recruitment services to our client. You will be responsible for the day-to-day operational and strategic aspects of the solution and scope to include oversight and support of the customized RPO solution. The aim of the role is to ensure the quality assurance of the project delivered to our client.

KEY RESPONSIBILITIES

Client Management

  • Gain an understanding of the client's business & talent needs
  • Build & deepen relationships with client stakeholders and maintain regular contact to ensure value is continuously being added to the client
  • Develop & implement a CRM plan which positions KF as a strategic talent partner
  • Manage day-to-day client interaction. Set and manage client expectations.
  • Communicate effectively with client to identify needs and evaluate alternative recruiting solutions. Continually seek opportunities to increase customer satisfaction.
  • Maintain a knowledge base of client's business, organization and objectives.

Solution Service Management

Project Delivery

  • Create and execute project work plans using the Project Toolkit and revises as appropriate to meet changing needs and requirements. Ensure search requests are clearly defined to include key responsibilities, requirements, reporting structure, compensation and interview process.
  • Maintain awareness of creative sourcing strategies and work closely with team to develop best approach for client.
  • Effectively apply KF staffing methodology and enforce project standards. Review deliverables prepared by team before passing to client. Anticipate and minimize risks on project.
  • Prepare and participate in project reviews with client and senior management. Effectively communicate relevant project information to superiors. Escalate and resolve issues in a timely fashion.
  • Facilitate regular status meetings with project team and client. Keep team informed of changes within the Company.
  • Participate in project scoping and implement SOW/SLA requirements. Identify business development and add-on sales opportunities as they relate to the project.

Reporting

  • Ensure appropriate reporting for stakeholders, as per agreed timetable and commercial SLAs
  • Analyse data and identify opportunities/trends/issues and resolve or escalate
  • Ensure project documents and engagements are complete and updated timely.

Financial Management

  • Monitor and manage solution P&L and remuneration to revenue ratio
  • Manage billing reports, invoicing to the client & client payment of Korn Ferry RPO and supplier invoices

Team Management

  • Identify resources needed and assign individual responsibilities. Define and communicate individual and team metrics.
  • Management of team performance including engagement, retention and L & D
  • Define and communicate individual and team metrics.
  • Track record of success in leading and motivating teams of recruiters.
  • Review and team hours and expenses as needed.
  • Inspire team to attain goals and pursue excellence.

Revenue Growth and Profitability

  • Understands and manages program P&L cost and employment to revenue ratios and project budgets and expenditures
  • Effectively manages project budgets and expenditures
  • Manages client adherence to contract terms and conditions
  • Prepares monthly billing documentation.
  • Manage and escalate client payment process
  • Revenue growth by extending service beyond existing agreement

Thought Leadership

  • Maintains understanding of best practices in recruitment & talent management
  • Provides thought leadership in solution design & strategy to clients & direct reports
  • Actively contributes to innovation & differentiation of KF service offerings
  • Deep understanding of RPO solutions and good understanding of KF offerings

Policies and Procedures

  • Follow documented Korn Ferry systems/polices/office procedures
  • When on-site follow documented client systems/policies/office procedures
  • Follow necessary approval/sign-off process for leave, travel, expenses and expenditure
  • Provide information for internal reporting and update systems on timely basis

People and Culture

  • Self manages own performance and accepts responsibility for own learning
  • Provides and accepts feedback
  • Behaviours in line with values & supports positive team environment
  • Looks for opportunities to help others and contribute to broader business goals
  • Attends, participates and collaborates in all relevant KF meetings, & initiatives

PROFESSIONAL EXPERIENCE / QUALIFICATIONS / SKILLS

  • Must have substantial and extensive experience in recruitment either in in-house, client on-site, or in a recruitment organisation
  • Business English fluency, excellent verbal and written skills.
  • Must have extensive people management experience leading large teams.
  • Understands revenue and pricing models and P&L's.
  • Must be able to be client facing and consistently conduct interactions with clients in a timely, professional and responsive manner always, set and manage expectations and be able to provide recommendations and advice to client on continuous improvement opportunities. Must be able to manage clients in all aspects of the recruitment process. Able to support team in managing client relationship.
  • Must be able to provide input from the brief to identify the channels and strategy to source candidates matching client requirements and to be responsible for the design and implementation of sourcing strategy for building talent pools of specific candidate profiles. Must be able to coach staff on design of effective sourcing strategy.
  • Must be able to lead team on the approach styles and techniques to improve effectiveness.
  • Have experience with recruiting metrics and reporting standards.
  • Must be able to conduct face to face interviews with candidates including competency interview for senior level and specialist roles. Must be able to coach and guide junior staff on effective interview process and techniques.
  • Must have familiarity with SLA's/SOW as it relates to our business within KF.
  • Able to successfully manage candidate complaints/conflict due to unsuccessful outcomes or expectations. Able to provide guidance and support to junior staff on effective handling of candidates.
  • Able to provide guidance and coaching to junior staff on process and techniques.
  • Must be able to identify and manage potential & complex roadblocks to successful conclusion. Able to provide guidance and support to staff on handling final stages effectively.
  • Must be fully conversant with SE or applicant tracking system in use, updating records and information ensuring system integrity and accuracy of client reporting and analytics. Able to design and manipulate reports for client and KF use. Able to provide guidance and support to junior staff on the effective use of technology tools.
  • Must deliver services at high level of client satisfaction, enabling clients to be used as references to support extension of existing business or new business development. Able to identify potential opportunities for new business or expansion of existing relationship and make referrals. Able to participate and present in sales setting case study of client solution.

  • Client Business Director

    1 week ago

    Singapore Design Bridge Asia Pte. Ltd. Full time

    We're on the hunt for a Client Business Director to take responsibility for our FMCG clients, building on and strengthening the relationship with the most senior level directors we work with. A passion for brands and creativity is essential, as well as at least 10 years experience gained from working in design, integrated, or communication agencies on major...

  • Client Business Director

    Found in: Talent SG 2A C2 - 6 days ago

    Singapore DESIGN BRIDGE ASIA PTE. LTD. Full time

    Roles & ResponsibilitiesWe’re on the hunt for a Client Business Director to take responsibility for our FMCG clients, building on and strengthening the relationship with the most senior level directors we work with. A passion for brands and creativity is essential, as well as at least 10 years experience gained from working in design, integrated, or...

  • Client Management Director

    2 weeks ago

    Singapore Pccw Solutions Singapore Pte. Ltd. Full time

    Sales Director - This is a GTM (Go-To-Market) management role responsible for leading a team of sales professionals to meet the business goals for the target client segment.You Will:Develop a business strategy in the target industry segment to meet booking, revenue and profitability targets. Business plan should cover target accounts with clear executable...

  • Client Management Director

    Found in: Talent SG 2A C2 - 2 weeks ago

    Singapore PCCW SOLUTIONS SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesSales Director – This is a GTM (Go-To-Market) management role responsible for leading a team of sales professionals to meet the business goals for the target client segment.You Will: Develop a business strategy in the target industry segment to meet booking, revenue and profitability targets. Business plan should cover target...

  • Regional Client Director

    2 days ago

    Singapore Archetype Agency Pte. Ltd. Full time

    The Role: Regional Client DirectorWe are Archetype - a global agency working across the field to build brands that attract, brands that offer a unique position and brands that effect real change in the world. Our mission is to be a local market leader everywhere we operate, driven by our strategy of best people, best work, best clients.Who Are We Looking...

  • Regional Client Director

    2 weeks ago

    Singapore Fcs Careers Pte. Ltd. Full time

    About the CompanyOur Client is a global leader in enterprise asset management technology, delivering impactful analytics solutions for a wide range of industries.ResponsibilitiesWe're looking for a driven innovative Regional Client Director to lead a geographically-distributed team of consultants and developers, and drive success in projects from...

  • Business Development Director | Enterprise Clients Asia

    7 days ago

    Singapore Colliers International Philippines Full time

    Job DescriptionColliers International is the fastest growing Commercial Real Estate Services provider globally. Here at Colliers, we pride ourselves on our enterprising, collaborative and growth mindset culture. This growth and our commitment to investing in our people and platform has created the need for an enterprising real estate professional to join our...

  • Director Client Relationship Management

    Found in: Talent SG 2A C2 - 2 weeks ago

    Singapore SS&C Fund Services (Asia) Pte Ltd Full time

    SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare...

  • Director Client Relationship Management

    2 weeks ago

    Singapore SS&C Fund Services (Asia) Pte Ltd Full time

    SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare...

  • Director Client Relationship Management

    2 weeks ago

    Singapore Ss&c Fund Services (asia) Pte. Ltd. Full time

    SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare...

  • Client Services Manager

    14 hours ago

    Singapore A1g0 Pte. Ltd. Full time

    About AlgomarketingFounded in 2017, Algomarketing is a global Marketing operations and technology consultancy that is empowering Marketers through Algorithmic Marketing. We are at the forefront of revolutionizing marketing efficiency and ROI through AI, automation, and machine learning. With operations in 27 countries, our data-driven solutions in marketing...

  • Client Services Manager

    2 weeks ago

    Singapore A1g0 Pte. Ltd. Full time

    About AlgomarketingFounded in 2017, Algomarketing is a global Marketing operations and technology consultancy that is empowering Marketers through Algorithmic Marketing. We are at the forefront of revolutionizing marketing efficiency and ROI through AI, automation, and machine learning. With operations in 27 countries, our data-driven solutions in marketing...

  • Sector Director

    7 days ago

    Singapore Cbre Gws Pte. Ltd. Full time

    JOB SUMMARYThis critical role is a visible and engaged global sector leader, responsible for growing account portfolio through high performing Alliance Directors and durable partnerships with key senior clients. Through these relationships, this leader will fully align to drive strategy, exceed client satisfaction, execute against growth and profitability,...

  • Client Account Service Executive

    1 week ago

    Singapore Profoto Digital Services Pte Ltd Full time

    Please note that this is a Sales PositionCore ResponsibilitiesBe the first contact point for our existing clients.Meet personal and group sales targets.Provide quality customer service standards to achieve customer satisfaction.Develop and build strong client relationshipsHandle feedback, provide appropriate solutions and alternatives within the time limits,...

  • Associate, Institutional Client Services

    2 weeks ago

    Singapore ALS Recruit Full time

    The role will be responsible for supporting the business development and client retention activities of Regional Directors through timely client service for Asia ex Japan with a bias towards North Asia market. The incumbent will be responsible for generating reports to institutional clients and service providers as well as providing performance data and...

  • ASPAC SAP Alliance Director

    2 weeks ago

    Singapore Kpmg Services Pte. Ltd. Full time

    The RoleReporting to the KPMG ASPAC Head of Alliances, you will drive the SAP strategic alliance across the ASPAC region (12+ countries) and support the KPMG Member Firms to build and grow the SAP Alliance business in their country in alignment with the global alliance strategy. This involves developing a regional alliance plan to grow KPMG services by...

  • Associate Director, Managed Security Services

    7 days ago

    Singapore Jj Consulting Services Full time

    Our Client is an established company in Singapore, who is seeking to recruit an Associate Director, Managed Security Services (SOC).ResponsibilitiesLead the overall day-to-day work of the security operations center ensuring events and/or incidents are detected and responded to in adherence to established process as well as procedures.Institute strong...

  • Sales Director

    2 weeks ago

    Singapore Liberte Hr Services Pte. Ltd. Full time

    Our client is a European MNC, leader in its field. They are committed to the growth opportunities in Southeast Asia. They are seeking a seasoned and energetic sales leader to drive market share for our complete range of separation solutions. The Sales Director will be responsible for overseeing and managing sales channels throughout the region, maintaining...

  • Associate Director, End User Services

    2 weeks ago

    Singapore Kpmg Services Pte. Ltd. Full time

    This role reports directly to the Director, Infrastructure & Operations.The Associate Director of End User Services leads the team in KPMG Singapore to provide best in class customer experience to our users. He will work with the Helpdesk Manager to deliver modern workspace services that will exceed expectations with regards to performance, defined...

  • Client Account Servicing

    2 weeks ago

    Singapore The Thinc Group Pte. Ltd. Full time

    Who are we looking forCLIENT ACCOUNT SERVICING EXECUTIVEJob description:Work closely with creative team to pitch and deliver effective communications materialsProject manage, plan timeline, liaise with client and vendorsEnsure client is up-to-date on project developmentsWork independently & effectivelyReport to Account Director on progress of projectsSkills...