Food and beverage Shop manager
2 weeks ago
. Lead daily operations efficiently and assist the shop Manager on all aspects of operations.
. Provide high quality of service and deliver excellent dining experience to all the guests
. Assist shop Manager in roster planning
. Provide training and coaching to staff on customer service and product knowledge.
. Recommend and up-sell menu items as well as advise guests on any ongoing promotions to achieve revenue targets
. Enhance customer service quality
. Handle guest complaints with care and provide service recovery options
. Good Public Relations
. Positive Role model
. Strategize manpower planning to support operational needs within budget
. Implement plans to ensure efficient use of resources and minimize wastage
. Always ensure cleanliness of shop
Job Requirements:
. Prior experience in Food & Beverage/Hospitality
. Good management & leadership skills
. Knowledge in using F&B Operating System (POS)
. Inventory and budgeting skills
. Proactive and enjoy interactions with customers
. Attention to detail and able to work well in a team
. Ability to work flexible shifts, including weekends, holidays and overtime
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