IT Production Support

3 weeks ago


Singapore Ntt Data Singapore Pte. Ltd. Full time

' EMAIL ID : Interested candidates, please email your resume to [HIDDEN TEXT]

Only shortlisted candidates would be contacted for interview.

Role: Production Support - 12 months Renewable contract

Experience: Minimum of 5 years

Location : Marina Bay Financial Centre

Benefits:

  • Renewable contract (Performance-based, with possibility of conversion to perm)
  • Medical Insurance Coverage
  • Leave credits
  • Performance Bonus

Responsibilities:

  • Perform work in shifts to provide 24/7 on-site or on-call support.
  • Incident and Problem management.
  • Should have knowledge on SRE Best practices and able to adhere to SRE guidelines in the work.
  • Provide root cause analysis techniques to determine cause and resolve complex system issues.
  • Perform post-resolution follow-ups to ensure problems have been adequately resolved.
  • Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
  • Work with onsite and offshore teams across multiple technologies/applications
  • Continuous improvement of the system, eq. removal of TOIL, job automation, performance tuning.
  • Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.

Requirements:

  • at least 5 years experience in Mainframe
  • Proficiency in Cobol, JCL, etc.

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