IT Production Support
3 weeks ago
' EMAIL ID : Interested candidates, please email your resume to [HIDDEN TEXT]
Only shortlisted candidates would be contacted for interview.
Role: Production Support - 12 months Renewable contract
Experience: Minimum of 5 years
Location : Marina Bay Financial Centre
Benefits:
- Renewable contract (Performance-based, with possibility of conversion to perm)
- Medical Insurance Coverage
- Leave credits
- Performance Bonus
Responsibilities:
- Perform work in shifts to provide 24/7 on-site or on-call support.
- Incident and Problem management.
- Should have knowledge on SRE Best practices and able to adhere to SRE guidelines in the work.
- Provide root cause analysis techniques to determine cause and resolve complex system issues.
- Perform post-resolution follow-ups to ensure problems have been adequately resolved.
- Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
- Work with onsite and offshore teams across multiple technologies/applications
- Continuous improvement of the system, eq. removal of TOIL, job automation, performance tuning.
- Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.
Requirements:
- at least 5 years experience in Mainframe
- Proficiency in Cobol, JCL, etc.
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