Product Support Engineer

2 weeks ago


Singapore A-it Software Services Pte Ltd Full time

Must have the experience with FIS OPF (Open Payment Framework) product which is necessary

Job Description

Job Title - L3 Product Support Engineer

Job Responsibility

. Perform root cause analysis on incidents (application, batch and connectivity) and provide a solution for remediation.

. Prioritize defects and plan for production release based on defect criticality or align with the quarterly release

. Develop programs, support end-to-end testing in SIT, support UAT and prepare for deployment to production environments.

. Maintain Production stability by ensuring deployments have completed the necessary risk and impact assessments.

. Follow up on defect closure and meet defect closure KPI

. Share production defect support learning with QA team and development team to improve application quality and minimize future defects

. Perform annual Disaster Recovery (DR) exercise for supported applications

. Provide support to System Engineers on server level patches / upgrade as and when applicable

. Ensure proper knowledge transfer (KT) from project/development team before enhancement release

. Verify and deploy programs and systems

. Troubleshoot, debug and upgrade existing software

. Recommend and execute improvements

Job Requirements

Technical Skills & Experience

. 4 or more years' in troubleshooting and fixing issues across different technologies/platform

. Strong troubleshooting and problem-solving skills

. Strong written, oral communication skills and ability to manage user/vendor/customer

. Experience with FIS (OPF - Open Payment Framework) product is necessary

. Experience with payment domain and SWIFT message will be a big plus

. Ability to easily adapt to any technology/environment

. Strong working experience with Java, Spring Boot and API (Microservices)

. Experience with databases (SQL) and Object-Relational Mapping (ORM) frameworks

. Experience tuning Kafka components for varying traffic and performance requirements

. Ability to learn new languages and technologies

. Excellent communication skills

. Resourcefulness and troubleshooting aptitude

. Attention to detail

. Experience with Incidents & Problem management

Education

. Degree in Computer Science or related discipline

Primary Contacts

. Lead Developer

. Development Team



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