production Support Engineer
4 weeks ago
Key Responsibilities
- Investigate production issues, respond based on production defect severity SLAs.
- Manage and respond to users on timely manner.
- Log incident ticket for production issues and user queries.
- Follow up on defect and incident closure and meet incident closure KPI.
- Make sure system availability as per respective agreed SLA.
- Ensure daily start of day(SOD) and end of day(EOD) execution for supported applications complete successfully.
- Provide support for annual Disaster Recovery (DR) exercise for supported applications.
- Provide support to System Engineers on server level patches / upgrade as and when applicable.
- Knowledge with 3rd party monitoring tools like Control-M, Geneos, Splunk, SQL Monitor.
- Knowledge with Market Data, and Geneos monitoring setup and dashboard configuration.
- Ensure application incident & task documentation is properly updated for each production release.
- Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.
- Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainframe or unix shell or DB scripts etc.
- Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler.
- Good to have understanding and experience of ITIL methodology [service operation].
- Prior hand-on production support experience of OPEN Systems/AS4000.
- Good support knowledge in either one of the retail or wholesale payment or customer information systems.
- Willing to work in onsite shift-support model [24*7].
- Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation.
- Hands-on experience in writing shell scripts (UNIX) and optimize incidents investigation.
- Strong written, oral communication skills and able to manage user.
- Ability to easily adopt to any technology / environment.
- 2 or more years’ production support experience in bank or financial vendors across multiple technologies / platform.
- Be able to work in fast pace and high-pressure working environment.
- Willingness to work across platforms – UNIX / open, AS/400 and mainframe.
Tell employers what skills you have
Control M
Oral Communication Skills
Dashboard
Splunk
Oracle
As400
Customer Information
Mainframe
Investigation
Scripting
Unix shell
Unix
Production Support
SQL
Presentation Skills
ITIL
Disaster Recovery
Linux
Market Data
-
production Support Engineer
4 weeks ago
Singapore Solderfield Pte Ltd Full timeKey ResponsibilitiesInvestigate production issues, respond based on production defect severity SLAs.Manage and respond to users on timely manner.Log incident ticket for production issues and user queries.Follow up on defect and incident closure and meet incident closure KPI.Make sure system availability as per respective agreed SLA.Ensure daily start of...
-
Product Support Engineer
3 weeks ago
Singapore Grundfos Full timeProduct Support Engineer, CBSSingapore What is the Job all about? Design and quote creative, accurate, timely and relevant customized water pump solutions that meet the customer requirements and expectations in the best possible way. These solutions are required for applications in which a standard product is not capable of delivering the needed results. ...
-
Product Support Engineer
3 weeks ago
Singapore Grundfos Full timeProduct Support Engineer, CBS Singapore What is the Job all about? Design and quote creative, accurate, timely and relevant customized water pump solutions that meet the customer requirements and expectations in the best possible way. These solutions are required for applications in which a standard product is not capable of delivering the...
-
Global Product Support Engineer
4 weeks ago
Singapore APPLIED MATERIALS SINGAPORE TECHNOLOGY PTE. LTD. Full timeRoles & ResponsibilitiesKey Responsibilities Develop new procedures and Best Known Methods (BKMs) to service new products. Contribute to the FMECA process. Participate in or own first chamber Build & Test in Apps lab. Solve issues, or work with Engineering to address issues identified. Work with Manufacturing to develop procedures and participate (if...
-
Global Product Support Engineer
4 weeks ago
Singapore Applied Materials Singapore Technology Pte. Ltd. Full timeKey ResponsibilitiesDevelop new procedures and Best Known Methods (BKMs) to service new products. Contribute to the FMECA process.Participate in or own first chamber Build & Test in Apps lab. Solve issues, or work with Engineering to address issues identified. Work with Manufacturing to develop procedures and participate (if required) on New Product final...
-
Engineer (Product Support)
3 weeks ago
Singapore MARKETING M&E 2000 PTE. LTD. Full timeRoles & ResponsibilitiesJob Responsibilities· Engaged in sizing, calculation, design layout, quantities and estimation based on drawings.· Provide technical support to Sales team.· Preparation of quotation and technical proposal.· Prepare drawings and other technical submittals.· Attend meetings with consultants, engineers and clients.· On-site...
-
9866 - IT Support Engineer ( Production Support )
24 hours ago
Singapore THE SUPREME HR ADVISORY PTE. LTD. Full timeRoles & ResponsibilitiesPosition: IT Support Engineer (Production Support)Working Location: Jurong / Tuas (Client Site)Working Days : 5 Days ( Mon- Fri)Working Hours: 8am-5pm /830am-530pmSalary Range: $7,000 (Depends on Experience)Roles/Responsibilities Responsible to provide BAU support for responsible for ensuring system availability and provide support...
-
Engineer (Product Support)
3 weeks ago
Singapore Marketing M&e 2000 Pte. Ltd. Full timeJob Responsibilities. Engaged in sizing, calculation, design layout, quantities and estimation based on drawings.. Provide technical support to Sales team.. Preparation of quotation and technical proposal.. Prepare drawings and other technical submittals.. Attend meetings with consultants, engineers and clients.. On-site troubleshooting/servicing work,...
-
Java Production Support Engineer
4 weeks ago
Singapore Solderfield Pte Ltd Full timeJob Responsibilities:Perform root cause analysis on incidents (application, batch and connectivity) and provide a solution for remediation.Prioritize defects and plan for production release based on defect criticality or align with the quarterly release.Develop programs, support end-to-end testing in SIT, support UAT and prepare for deployment to production...
-
Product Support Specialist
2 weeks ago
Singapore KAROOOOO MANAGEMENT COMPANY PTE. LTD. Full timeRoles & ResponsibilitiesJob SummaryThe purpose of the position is to improve and support products within Video Solutions in Cartrack. The role requires the incumbent to fully understand Video products, their functionality, and processes. This includes the (linux based) server and database setup, the camera hardware, firmware and, to a limited extent...
-
Java Production Support Engineer
4 weeks ago
Singapore SOLDERFIELD PTE LTD Full timeRoles & ResponsibilitiesJob Responsibilities: Perform root cause analysis on incidents (application, batch and connectivity) and provide a solution for remediation. Prioritize defects and plan for production release based on defect criticality or align with the quarterly release. Develop programs, support end-to-end testing in SIT, support UAT and prepare...
-
Product Support Specialist
1 week ago
Singapore Karooooo Management Company Pte. Ltd. Full timeJob SummaryThe purpose of the position is to improve and support products within Video Solutions in Cartrack. The role requires the incumbent to fully understand Video products, their functionality, and processes. This includes the (linux based) server and database setup, the camera hardware, firmware and, to a limited extent the product front end/website...
-
Topside Engineering Manager
2 weeks ago
Singapore MODEC OFFSHORE PRODUCTION SYSTEMS (SINGAPORE) PTE. LTD. Full timeRoles & ResponsibilitiesOverall Job PurposeThe suitable candidate will be able to apply project knowledge, Engineering knowledge and seasoned experience to independently manage the engineering and design of a project, resolve interface issues across different engineering disciplines and support the fabrication, installation, commissioning and start up of...
-
Product Engineer
3 weeks ago
Singapore SLS BEARINGS (SINGAPORE) PRIVATE LIMITED Full timeRoles & ResponsibilitiesResponsibilities:· Provide technical sales support to the local/overseas team· Attend to customers onsite and trouble-shooting for related applications· Promote & support a specific product line to customers· Conduct product training & presentation· Build good relationship with customers to understand their total needs· Work...
-
Product Engineer
3 weeks ago
Singapore Singapore Changi Technology Pte. Ltd. Full timeJob Description:Responsible for supporting yield improvement, driving, and managing the continuous yield and quality improvement for various devices.Responsible for having close interaction with Product Test Engineering team and communicate technical product status to management.Responsible for following up with Foundries and test subcontractors to resolve...
-
Reliability Engineer
2 weeks ago
Singapore Atr Eastern Support Pte Ltd Full timeAvions de Transport Regional (ATR) GIE Founded in 1981. ATR has become world leader on the market for regional aircraft with 90 seats or less. Since its creation, ATR has sold over 1,500 aircraft to over 200 operators based in more than 100 countries. ATR planes have totaled over 28 million flight hours. ATR is a joint partnership between two major European...
-
Product Support Specialist
6 days ago
Singapore Talent Trader Group Pte. Ltd. Full timeResponsibilities:Supports the AFC models introduction such as demo, launching, and semi-shows).Identifies and reports new product ideas and innovations to expand the product and service portfolio.In charge of the feasibility studies and sample construction for new business opportunities.Participates in R&D initiatives to set target requirements and purchase...
-
Global Product Support
24 hours ago
Singapore APPLIED MATERIALS SINGAPORE TECHNOLOGY PTE. LTD. Full timeRoles & ResponsibilitiesKey Responsibilities Develop new procedures and Best Known Methods (BKMs) to service new products. Contribute to the FMECA process. Participate in or own first chamber Build & Test in Apps lab. Solve issues, or work with Engineering to address issues identified. Work with Manufacturing to develop procedures and participate (if...
-
Reliability Engineer
1 week ago
Singapore ATR EASTERN SUPPORT PTE LTD Full timeRoles & ResponsibilitiesAvions de Transport Regional (ATR) GIE Founded in 1981. ATR has become world leader on the market for regional aircraft with 90 seats or less. Since its creation, ATR has sold over 1,500 aircraft to over 200 operators based in more than 100 countries. ATR planes have totaled over 28 million flight hours. ATR is a joint partnership...
-
Production Engineer
2 weeks ago
Singapore ARKEMA PTE. LTD. Full timeRoles & ResponsibilitiesWe are inviting passionate individuals to COME and JOIN us. Be part of our team, ARKEMA!The plant in Singapore, located in Jurong Island, is new and combines monomer and polymer productions. It is the result of exceptional investments and aims to support strong demand from the customers in Asia.The plant in Singapore is new and...