Product Support Engineer
Found in: Talent SG 2A C2 - 2 weeks ago
Must have the experience with FIS OPF (Open Payment Framework) product which is necessary
Job Description
Job Title - L3 Product Support Engineer
Job Responsibility
· Perform root cause analysis on incidents (application, batch and connectivity) and provide a solution for remediation.
· Prioritize defects and plan for production release based on defect criticality or align with the quarterly release
· Develop programs, support end-to-end testing in SIT, support UAT and prepare for deployment to production environments.
· Maintain Production stability by ensuring deployments have completed the necessary risk and impact assessments.
· Follow up on defect closure and meet defect closure KPI
· Share production defect support learning with QA team and development team to improve application quality and minimize future defects
· Perform annual Disaster Recovery (DR) exercise for supported applications
· Provide support to System Engineers on server level patches / upgrade as and when applicable
· Ensure proper knowledge transfer (KT) from project/development team before enhancement release
· Verify and deploy programs and systems
· Troubleshoot, debug and upgrade existing software
· Recommend and execute improvements
Job Requirements
Technical Skills & Experience
· 4 or more years’ in troubleshooting and fixing issues across different technologies/platform
· Strong troubleshooting and problem-solving skills
· Strong written, oral communication skills and ability to manage user/vendor/customer
· Experience with FIS (OPF - Open Payment Framework) product is necessary
· Experience with payment domain and SWIFT message will be a big plus
· Ability to easily adapt to any technology/environment
· Strong working experience with Java, Spring Boot and API (Microservices)
· Experience with databases (SQL) and Object-Relational Mapping (ORM) frameworks
· Experience tuning Kafka components for varying traffic and performance requirements
· Ability to learn new languages and technologies
· Excellent communication skills
· Resourcefulness and troubleshooting aptitude
· Attention to detail
· Experience with Incidents & Problem management
Education
· Degree in Computer Science or related discipline
Primary Contacts
· Lead Developer
· Development Team
Tell employers what skills you have
UAT
Troubleshooting
Oral Communication Skills
Remediation
Root Cause Analysis
SWIFT
Microservices
Tuning
Spring Boot
SQL
Problem Management
Banking
Java
API
Disaster Recovery
Databases
Ability To Learn
Mapping
-
Product Support Engineer
3 weeks ago
Singapore Bitcyber Pte. Ltd. Full timeRoles and ResponsibilitiesThe Product Support Engineer is a key member of our Engineering Department.The Product Support Engineer will be part of a team that provides technical support for our company's range of cybersecurity related products and services.The Product Support Engineer's role will include, but not limited to, solution design, architecting,...
-
production Support Engineer
2 weeks ago
Singapore Solderfield Pte Ltd Full timeKey ResponsibilitiesInvestigate production issues, respond based on production defect severity SLAs.Manage and respond to users on timely manner.Log incident ticket for production issues and user queries.Follow up on defect and incident closure and meet incident closure KPI.Make sure system availability as per respective agreed SLA.Ensure daily start of...
-
production Support Engineer
Found in: Talent SG 2A C2 - 2 weeks ago
Singapore SOLDERFIELD PTE LTD Full timeRoles & ResponsibilitiesKey Responsibilities Investigate production issues, respond based on production defect severity SLAs. Manage and respond to users on timely manner. Log incident ticket for production issues and user queries. Follow up on defect and incident closure and meet incident closure KPI. Make sure system availability as per respective...
-
Product Support Engineer
Found in: beBee jobs SG - 2 weeks ago
Singapore Grundfos Full timeProduct Support Engineer, CBSSingapore What is the Job all about? Design and quote creative, accurate, timely and relevant customized water pump solutions that meet the customer requirements and expectations in the best possible way. These solutions are required for applications in which a standard product is not capable of delivering the needed results. ...
-
Technical Product Support Engineer
Found in: beBee S SG - 4 weeks ago
Singapore Applied Materials Full timeThis role will provide all aspects of escalations technical support for Applied Materials CMP installed base of tool technologies. It will be responsible for enhancing tool performance through remote and on-site escalations support to Customer Engineers, technicians, and other product focused personnel who are diagnosing, troubleshooting, repairing, and...
-
Product Support Engineer
Found in: beBee S SG - 2 weeks ago
Singapore Grundfos Full timeProduct Support Engineer, CBS Singapore What is the Job all about? Design and quote creative, accurate, timely and relevant customized water pump solutions that meet the customer requirements and expectations in the best possible way. These solutions are required for applications in which a standard product is not capable of delivering the...
-
Production Support
Found in: Talent SG 2A C2 - 3 weeks ago
Singapore THAKRAL ONE PTE. LTD. Full timeRoles & ResponsibilitiesOperational Resilience Engineering provides resilience measurement and monitoring for the firm’s Important Business Services, a priority for regulators globally, with key deadlines over the next few years. Future state vision for this function is to design for resilience as we launch engineering platforms and products, share...
-
Global Product Support Engineer
Found in: Talent SG 2A C2 - 2 weeks ago
Singapore APPLIED MATERIALS SINGAPORE TECHNOLOGY PTE. LTD. Full timeRoles & ResponsibilitiesKey Responsibilities Develop new procedures and Best Known Methods (BKMs) to service new products. Contribute to the FMECA process. Participate in or own first chamber Build & Test in Apps lab. Solve issues, or work with Engineering to address issues identified. Work with Manufacturing to develop procedures and participate (if...
-
Global Product Support Engineer
2 weeks ago
Singapore Applied Materials Singapore Technology Pte. Ltd. Full timeKey ResponsibilitiesDevelop new procedures and Best Known Methods (BKMs) to service new products. Contribute to the FMECA process.Participate in or own first chamber Build & Test in Apps lab. Solve issues, or work with Engineering to address issues identified. Work with Manufacturing to develop procedures and participate (if required) on New Product final...
-
Production Support
2 weeks ago
Singapore Thakral One Pte. Ltd. Full timeOperational Resilience Engineering provides resilience measurement and monitoring for the firm's Important Business Services, a priority for regulators globally, with key deadlines over the next few years. Future state vision for this function is to design for resilience as we launch engineering platforms and products, share availability of critical services...
-
Engineer (Product Support)
Found in: Talent SG 2A C2 - 2 weeks ago
Singapore MARKETING M&E 2000 PTE. LTD. Full timeRoles & ResponsibilitiesJob Responsibilities· Engaged in sizing, calculation, design layout, quantities and estimation based on drawings.· Provide technical support to Sales team.· Preparation of quotation and technical proposal.· Prepare drawings and other technical submittals.· Attend meetings with consultants, engineers and clients.· On-site...
-
Java Production Support Engineer
2 weeks ago
Singapore Solderfield Pte Ltd Full timeJob Responsibilities:Perform root cause analysis on incidents (application, batch and connectivity) and provide a solution for remediation.Prioritize defects and plan for production release based on defect criticality or align with the quarterly release.Develop programs, support end-to-end testing in SIT, support UAT and prepare for deployment to production...
-
Engineer (Product Support)
2 weeks ago
Singapore Marketing M&e 2000 Pte. Ltd. Full timeJob Responsibilities. Engaged in sizing, calculation, design layout, quantities and estimation based on drawings.. Provide technical support to Sales team.. Preparation of quotation and technical proposal.. Prepare drawings and other technical submittals.. Attend meetings with consultants, engineers and clients.. On-site troubleshooting/servicing work,...
-
Java Production Support Engineer
Found in: Talent SG 2A C2 - 3 weeks ago
Singapore SOLDERFIELD PTE LTD Full timeRoles & ResponsibilitiesJob Responsibilities: Perform root cause analysis on incidents (application, batch and connectivity) and provide a solution for remediation. Prioritize defects and plan for production release based on defect criticality or align with the quarterly release. Develop programs, support end-to-end testing in SIT, support UAT and prepare...
-
Product Engineer
Found in: Talent SG 2A C2 - 2 weeks ago
Singapore SINGAPORE CHANGI TECHNOLOGY PTE. LTD. Full timeRoles & ResponsibilitiesJob Description: Responsible for supporting yield improvement, driving, and managing the continuous yield and quality improvement for various devices. Responsible for having close interaction with Product Test Engineering team and communicate technical product status to management. Responsible for following up with Foundries and...
-
Production Support Analyst
2 weeks ago
Singapore Encora Technologies Pte. Ltd. Full timeResponsibilities. Investigate production issues, respond based on production defect severity SLAs.. Manage and respond to users on timely manner.. Log incident ticket for production issues and user queries. Follow up on defect and incident closure and meet incident closure KPI.. Make sure system availability as per respective agreed SLA.. Ensure daily start...
-
Product Engineer
Found in: Talent SG 2A C2 - 2 weeks ago
Singapore SLS BEARINGS (SINGAPORE) PRIVATE LIMITED Full timeRoles & ResponsibilitiesResponsibilities:· Provide technical sales support to the local/overseas team· Attend to customers onsite and trouble-shooting for related applications· Promote & support a specific product line to customers· Conduct product training & presentation· Build good relationship with customers to understand their total needs· Work...
-
Production Engineer
Found in: Talent SG 2A C2 - 3 weeks ago
Singapore ONE VOGUE PTE. LTD. Full timeRoles & ResponsibilitiesJob Descriptions: Oversee production schedule and streamlining the manufacturing process to reduce costs and increase productivity, quality, and cost. Inspect and maintain electrical systems that power production lines and facilities. Provide engineering support in machine electrical wiring work. Carry out inspection check on...
-
Production Support Analyst
Found in: Talent SG 2A C2 - 2 weeks ago
Singapore ENCORA TECHNOLOGIES PTE. LTD. Full timeRoles & ResponsibilitiesResponsibilities· Investigate production issues, respond based on production defect severity SLAs.· Manage and respond to users on timely manner.· Log incident ticket for production issues and user queries· Follow up on defect and incident closure and meet incident closure KPI.· Make sure system availability as per respective...
-
Product Engineer
2 weeks ago
Singapore Singapore Changi Technology Pte. Ltd. Full timeJob Description:Responsible for supporting yield improvement, driving, and managing the continuous yield and quality improvement for various devices.Responsible for having close interaction with Product Test Engineering team and communicate technical product status to management.Responsible for following up with Foundries and test subcontractors to resolve...