Production Support Analyst
Found in: Talent SG 2A C2 - 2 weeks ago
Job Objectives
The specialized Group Application Support IT Production Support Engineer is responsible to support application wellness in production, investigate production issue raised, and respond to user with feasible workaround. Closely follow-up and monitor issue from investigation, pass relevant details to L2/L3 team. Clarify user queries. Make sure system availability as per SLA across countries for multiple applications / interfaces. Perform scheduled health check tasks across applications and raise alerts in case required.
Able to work in shift-based environment, support implementations during bank’s green zone.
Key Responsibilities
· Investigate production issues, respond based on production defect severity SLAs.
· Manage and respond to users on timely manner.
· Log incident ticket for production issues and user queries
· Follow up on defect and incident closure and meet incident closure KPI.
· Make sure system availability as per respective agreed SLA.
· Ensure daily start of day (SOD) and end of day (EOD) execution for supported applications complete successfully.
· Provide support for annual Disaster Recovery (DR) exercise for supported applications.
· Provide support to System Engineers on server level patches / upgrade as and when applicable.
· Knowledge with 3rd party monitoring tools like Control-M, Genos, Splunk, SQL Monitor
· Knowledge with Market Data, and Genos monitoring setup and dashboard configuration
· Ensure application incident & task documentation is properly updated for each production release.
· Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.
· Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainframe or Unix shell or DB scripts etc.
· Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler
· Good to have understanding and experience of ITIL methodology [service operation]
Key Requirements
· Prior hand-on production support experience of OPEN Systems/AS4000
· Good support knowledge in either one of the retail or wholesale payment or customer information systems
· Willing to work in onsite shift-support model [24*7]
· Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation
· Hands-on experience in writing shell scripts (UNIX) and optimize incidents investigation.
· Strong written, oral communication skills and able to manage user.
· Ability to easily adopt to any technology / environment.
· 2 or more years’ production support experience in bank or financial vendors across multiple technologies / platform
· Be able to work in fast pace and high-pressure working environment.
Willingness to work across platforms – UNIX / open, AS/400 and mainframe
Tell employers what skills you have
Oral Communication Skills
Dashboard
Oracle
As400
Customer Information
Mainframe
Investigation
Scripting
Unix shell
Unix
Attention to Detail
Application Support
Presentation Skills
ITIL
Disaster Recovery
Linux
-
System Analyst
6 hours ago
Singapore Nsearch Global Pte. Ltd. Full timeOur client, one of Asia-Pacific's leading organizations is looking for:System AnalystResponsibilities:Manage and direct the day-to-day operations of IT services.Manage outsourced vendors and in-housed contractors to meet the delivery and operation needs of IT services.Manage change request, service request and production support issues and ensure service...
-
System Analyst
Found in: Talent SG 2A C2 - 2 days ago
Singapore NSEARCH GLOBAL PTE. LTD. Full timeRoles & ResponsibilitiesOur client, one of Asia-Pacific’s leading organizations is looking for:System AnalystResponsibilities: Manage and direct the day-to-day operations of IT services. Manage outsourced vendors and in-housed contractors to meet the delivery and operation needs of IT services. Manage change request, service request and production...
-
Product Analyst
Found in: beBee S SG - 3 weeks ago
Singapore Crypto Recruit Full timeAs a Product Analyst, you’ll be a primary thought partner to product and engineering leaders on everything data. You will be integral to the end-to-end product development process: from informing product requirements to evaluating the impact of our products post-launch. Most importantly, you’ll help to drive a culture of product development in which...
-
Product Analyst
Found in: beBee jobs SG - 2 weeks ago
Singapore Crypto Recruit Full timeAs a Product Analyst, you'll be a primary thought partner to product and engineering leaders on everything data. You will be integral to the end-to-end product development process: from informing product requirements to evaluating the impact of our products post-launch. Most importantly, you'll help to drive a culture of product development in which...
-
Production Support Analyst
2 weeks ago
Singapore Encora Technologies Pte. Ltd. Full timeResponsibilities. Investigate production issues, respond based on production defect severity SLAs.. Manage and respond to users on timely manner.. Log incident ticket for production issues and user queries. Follow up on defect and incident closure and meet incident closure KPI.. Make sure system availability as per respective agreed SLA.. Ensure daily start...
-
Production Support Analyst
Found in: Talent SG 2A C2 - 2 weeks ago
Singapore ENCORA TECHNOLOGIES PTE. LTD. Full timeRoles & ResponsibilitiesResponsibilities· Investigate production issues, respond based on production defect severity SLAs.· Manage and respond to users on timely manner.· Log incident ticket for production issues and user queries· Follow up on defect and incident closure and meet incident closure KPI.· Make sure system availability as per respective...
-
Real Estate Product Analyst
2 weeks ago
Singapore Kkr Singapore Pte. Ltd. Full timePOSITION SUMMARYThis opportunity is with KKR's Global Client Solutions team. They are looking to bring on a real estate product Analyst to work on covering any products / funds /platforms, etc. as they relate to real estate products across equity and credit globally. In this role you work on everything from raising, marketing and structuring funds, to...
-
Infrastructure Support Analyst
3 days ago
Singapore Zenith Infotech (s) Pte Ltd. Full timePresently we have an Infrastructure Support Analyst position1. Experience in Operational, Maintenance of solutions at On-premise, Cloud 2. Experience in setting up development, testing, and production environments at GPC and cloud 3. Experience in building/maintaining solutions running on Linux, IBM WebSphere, IBM Curam V7, IBM DB2, custom packaged...
-
Real Estate Product Analyst
Found in: Talent SG 2A C2 - 2 weeks ago
Singapore KKR SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesPOSITION SUMMARYThis opportunity is with KKR’s Global Client Solutions team. They are looking to bring on a real estate product Analyst to work on covering any products / funds /platforms, etc. as they relate to real estate products across equity and credit globally. In this role you work on everything from raising, marketing and...
-
Infrastructure Support Analyst
Found in: Talent SG 2A C2 - 4 days ago
Singapore ZENITH INFOTECH (S) PTE LTD. Full timeRoles & ResponsibilitiesPresently we have an Infrastructure Support Analyst position1. Experience in Operational, Maintenance of solutions at On-premise, Cloud 2. Experience in setting up development, testing, and production environments at GPC and cloud 3. Experience in building/maintaining solutions running on Linux, IBM WebSphere, IBM Curam V7, IBM DB2,...
-
Application Support Analyst
Found in: beBee jobs SG - 3 weeks ago
Singapore GMP Full timeApplication Support Analyst ( Payment, Banking | Changi )Responsibilities Responsible for production system integrity and production system readiness of systems under Payment System team for APAC region Provide L2 support and troubleshooting for production incidents and critical system interface through Payment System Support the Incident Manager in ensuring...
-
Tech Support Analyst
3 days ago
Singapore Ubs Ag Full timeYour roleDo you have a knack for technology and interested in improving existing processes Are you at your best when supporting others Are you passionate about IT process automation using cutting edge tooling platforms Have you supported large scale production systemsWe're looking for a tech support analyst to:provide technical support for business users on...
-
Product Test Analyst
2 weeks ago
Singapore Sciente International Pte Ltd Full timeJob Summary:We are looking for an experienced Test Analyst to carry out testing within the Digital Product Delivery team in a Financial Services Industry (FSI). Mandatory Skill-set:Degree or Diploma in Software Engineering, Computer Engineering or Electrical Engineering; Minimum 1-2 years of experience in Test Plans, Test Cases, Test Script; Has hands on...
-
Application Support Analyst
2 weeks ago
Singapore D L Resources Pte Ltd Full timeThe Application Support Analyst (L1) is responsible to support application wellness in productionInvestigate production issues, respond based on production defect severity SLAs and pass relevant details to L2/L3 teamManage and respond to users on timely mannerLog incident ticket for production issues and user queriesFollow up on defect and incident closure...
-
Production Support Analyst
2 weeks ago
Singapore D L Resources Pte Ltd Full timeProvide 24x7 production support onsite / offsiteInvestigate production issues, determine production defect severity and provide workaround to user if feasible to move business forwardManage and respond to users on timely manner.Log incident ticket for production issues and user queriesProvide necessary information needed for further investigation to next...
-
Product Analyst
2 weeks ago
Singapore Fomo Solution Pte. Ltd. Full timeKey Responsibilities:Assist in the execution of the product roadmap, collaborate with cross functional teams and contribute to the go-to-market strategy. Follow the product roadmap and weigh the cost of adjustments with changes in business imperativesBe the interface between business and technology, translate business needs and concepts to IT managers and...
-
Production Support Analyst
Found in: Talent SG 2A C2 - 3 weeks ago
Singapore D L RESOURCES PTE LTD Full timeRoles & Responsibilities Provide 24x7 production support onsite / offsite Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward Manage and respond to users on timely manner. Log incident ticket for production issues and user queries Provide necessary information needed for...
-
Application Support Analyst
Found in: beBee jobs SG - 2 weeks ago
Singapore Experis Full timeLocation: Changi Business Park Industry: Banking environment ResponsibilitiesResponsible for production system integrity and production system readiness of systems under the Digital Platform System team. Perform L2 support and troubleshooting for production incidents and critical system interface through Automation and Workflow systems. Support the Incident...
-
Product Analyst: IMOS platform
2 weeks ago
Singapore Digital Business People Pte. Ltd. Full timeSkill: Product Analyst: IMOS platformTotal Experience: 1 -3 YearsPosition Type: PermanentBudget: SGD 5000 - 6000 Per MonthLocation: SingaporePurpose of the Role:In this role as a Product Analyst, you will be a pivotal member of the Product Team, focusing on the maritime domain within the metals mining and trading industry. Your role involves collaborating...
-
Application Support Analyst
Found in: beBee S SG - 3 weeks ago
Singapore Experis Full timeLocation: Changi Business Park Industry: Banking environment ResponsibilitiesResponsible for production system integrity and production system readiness of systems under the Digital Platform System team. Perform L2 support and troubleshooting for production incidents and critical system interface through Automation and Workflow systems. Support the Incident...