Country Manager

1 week ago

Singapore Ri Luxury Pte. Ltd. Full time

Job Description:

The Country Manager sets overall direction for the operations, formulates strategic goals and drives organisational growth while aligning with the Company's strategies.

He/ she identifies new business opportunities, champions the organisation's service excellence aspirations and fosters strategic relationships with stakeholders. He/ she is also responsible for driving the organisation's financial, innovation and productivity strategies based on the Company's overall direction.

He/ she operates in a rapidly transforming business environment where he/ she is accountable for the success of the entire operations.

He/ she is a forward-thinking strategic leader with a strong business acumen, able to make calculated-risk decisions, constructive, analytical and performs effectively in a complex and difficult environment.

Responsibilities:

Strategic

  • Deliver on country commercial and profitability targets
  • Lead in budgeting and forecasting activities
  • Manage business to maximize profitability. Complete ownership of costs and other overheads in line with P&L plans.
  • Develop and implement strategy to accelerate Läderach Chocolatier Suisse's business in Singapore
  • Hire, coach, and develop personnel across a range of job areas in order to meet sales and business-growth targets.
  • Spear head the brand's retail expansion in Singapore
  • Identify and evaluate leasing opportunities
  • Lead in real estate and building infrastructure expansion plans for boutiques and/or offices

Brand Management

  • Present and share brand performance on a regular basis with the Management
  • Lead the marketing team to develop, manage and execute brand targets, strategy and marketing plans
  • Work closely with management to develop standard and seasonal product assortment

Operations

  • Formulate and implement operating procedures and standards to ensure that Läderach Chocolatier Suisse (SG)'s short and long term goals are met.
  • Work closely with the operations manager to forecast stock requirements, plan purchases, and manage inventory
  • Manage the daily country operations & identify key opportunities to accelerate growth & profitability in the market(s)
  • Lead the operations team to fulfil the country's operational requirement efficiently
  • Lead and implement formulation of technology strategies and roadmaps to boost business productivity

Retail Management

  • Work closely with the boutiques to achieve sales targets
  • Determine manpower requirements, work closely with Boutique Supervisors and HR team to recruit and develop high performing teams with the right staff at the right shops
  • Optimise service performance of our retail teams through service excellence
  • Monitor and optimise operational performance of boutiques inclusive of inventory flows and accuracy, team operational productivity, stock organization and training
  • Support the training needs of the retail team

Requirements:

  • Minimum Diploma/Degree in Business Management preferably major in Marketing, Operations Management, Supply-chain Management or Retail Management
  • Minimum of 5 years' experience in the retail industry occupying a management position
  • Excellent communication and interpersonal skills with good command of English
  • Must be able to articulate well to all stakeholders in the Company and external customers

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