Desktop Support Analyst

2 weeks ago

Singapore Teleperformance Full time
Conoce más sobre la Convocatoria ¿Por qué TP

Somos el equipo experto en servicios empresariales digitales globales en 100 países Tenemos alrededor de 500.000 Teleperformers globalmente y Great Place To Work® nos ha certificado como una de las mejores empresas para trabajar en Colombia y el mundo. No paramos de innovar y siempre vamos más allá.

Haz la diferencia con el TOP Team

¿Qué harás como Desktop Support Analyst
  • Serás el punto de contacto de la vicepresidencia de IT para atención de incidencias y requerimientos a través del centro de atención de HelpDesk.
  • Estarás a cargo del mantenimiento, instalación, configuración y soporte técnico, tanto en hardware como en software, de los equipos de cómputo dentro de los SLA establecidos, conservando los estándares de calidad, servicio, profesionalismo y apropiamiento.
  • Aplicarás los procesos establecidos, modelos de escalamientos y manuales de aplicaciones y servicios, de acuerdo con los estándares corporativos.
  • Contribuirás con el logro de la política de calidad y mejoramiento continuo de los procesos con el fin de dar cumplimiento a las normas establecidas en la organización.
  • Instalarás, configurarás, diagnosticarás y gestionarás incidencias tecnológicas y brindarás soporte técnico a las aplicaciones de la compaía.
  • Darás solución a las incidencias de primer nivel en la infraestructura y realizarás el mantenimiento programado de la infraestructura crítica de Teleperformance.
  • Realizarás el mantenimiento preventivo y correctivo requerido para los equipos de cómputo y comunicaciones LAN/WAN, sistemas de telefonía, canales de voz y datos con las herramientas suministradas por el área de operaciones de IT.
Esto es lo que necesitas para ser parte del TOP Team:
  • Inglés desde 90%.
  • Deseable, ser ingeniero electrónico, de telecomunicaciones, telemático o de sistemas.
  • 1 ao de experiencia en seguridad de aplicaciones.
  • 1 ao de experiencia en desarrollo de aplicaciones y/o ciberseguridad.
  • Conocimiento en: C/C++, Javascript, Python, C#, Angular, Typescript y los lenguajes de programación más comunes.
  • Enfoque en seguridad de aplicaciones desde la perspectiva de gestión de riesgos.
  • Conocimiento en OWASP Top 10 y CWE 25 y habilidad para comunicar esas necesidades a cualquier audiencia.
Descubre los beneficios de TP:
  • Un fondo de empleados con los mejores beneficios.
  • Programas de desarrollo corporativo y plan carrera.
  • Programas de voluntariado.

Sé parte del TOP Team y conecta al mundo con las marcas más reconocidas del planeta en 170 mercados.

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