Service Delivery

6 days ago


Singapore Hitachi Systems Network Technologies Pte. Ltd. Full time

General Description

. Provide first-level technical support to end-users for desktop and laptop hardware, software, basic infrastructure, and network issues.

. Diagnose and resolve issues related to desktops, laptops, printers, peripherals, basic infrastructure, and network connectivity.

. Install, configure, and maintain desktop operating systems, applications, and network drivers.

. Perform preventive maintenance, upgrades, and software installations on desktops, laptops, and network devices.

. Follow ITIL processes for incident, problem, and change management.

. Assist with basic infrastructure and network troubleshooting, escalating complex issues to the appropriate teams.

. Maintain accurate and up-to-date records of all desktop, infrastructure, and network-related activities.

. Ensure compliance with IT policies and procedures.

. Assist with the management of the asset inventory for desktops, laptops, and network devices.

. Provide training and support to end-users on the use of desktops, laptops, and basic network connectivity.

. Any other task assigned by the reporting manager or team lead.

Work Experience

. 2-3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.

. Knowledge of ITIL processes and practices.

. Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.

. Strong technical knowledge of desktop operating systems, applications, and hardware.

. Excellent problem-solving and troubleshooting skills.

. Strong communication and customer service skills.

. Ability to work independently as well as in a team environment.

. Flexibility to work outside of normal business hours, if required.

Education Requirement

. Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), ITIL Foundation Certification, or basic networking certifications (e.g., CCNA) is a plus.


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