Service Delivery Manager #IAC

3 weeks ago


Singapore Recruit Express Pte Ltd Full time
Responsibilities
  • Manage the delivery of IT services according to agreed SLAs, ensuring high levels of customer satisfaction.
  • Collaborate with internal teams to develop, implement, and maintain IT service delivery processes and procedures.
  • Monitor and report on service performance metrics, identifying areas for improvement and implementing corrective actions as necessary.
  • Act as the primary point of contact for clients/stakeholders regarding IT service delivery issues, escalations, and requests.
  • Lead incident management efforts, coordinating with support teams to ensure timely resolution and communication with stakeholders.
  • Develop and maintain strong relationships with clients/stakeholders, understanding their business needs and aligning IT services accordingly.
  • Drive service improvement initiatives, proactively identifying opportunities to enhance service quality, efficiency, and effectiveness.
  • Ensure compliance with regulatory requirements, industry standards, and best practices related to IT service delivery.
  • Provide leadership and guidance to the IT service delivery team, fostering a culture of collaboration, accountability, and continuous improvement.
  • Stay abreast of industry trends, emerging technologies, and best practices in IT service delivery, incorporating relevant advancements into organizational strategies and processes.
  • Any other ad-hoc duties as assigned by supervisor.
Requirements
  • Bachelor's degree in Information Technology, Computer Science, or related field.
  • Proven experience in IT service delivery management, with a focus on maintaining SLAs and driving continuous improvement.
  • Strong understanding of ITIL framework and related best practices.
  • Excellent communication and interpersonal skills, with the ability to effectively engage with clients/stakeholders at all levels.
  • Demonstrated leadership abilities, with a track record of successfully leading teams and driving results.
  • Experience managing vendor relationships and third-party service providers.
  • Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues in a timely manner.
  • Relevant certifications (e.g., ITIL, PMP) are highly desirable.

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: [HIDDEN TEXT]

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd



  • Singapore R SYSTEMS (SINGAPORE) PTE LIMITED Full time

    Roles & ResponsibilitiesService Delivery Management:Oversee all projects in your Squad to ensure “deliver the best quality with the best service”.Manage projects and Demands within the Group IT domains and own the complete end to end Service Delivery Management accountability for the projects.Develop, manage, and improve stakeholder relations – both...

  • Azure Infra Engineer

    4 weeks ago


    Singapore Zenith Infotech (s) Pte Ltd. Full time

    This is 12 months contract assigned to our clientWork Location: To be confirmed (during interview)Salary Range : $6,000-$8,500 (depends on experience)Job Description:1. Write IAC Terraform to build Azure Resources 2. Familiar with Windows OS, Azure, Ship-hats, Powershell 3. Perform hardening on Windows OS Experience in GCC4. Skills in Infrastructure Service...


  • Singapore STAR CAREER CONSULTING PTE. LTD. Full time

    Roles & ResponsibilitiesService Delivery ManagerJob Description & RequirementsOur esteem client is looking for a Service Delivery ManagerThe Service Delivery Manager ensure IT Infrastructure Service delivery meets quality standards and identifying areas for improvement, and implementing corrective actions as necessaryResponsibilities: Good in Managing...


  • Singapore Star Career Consulting Pte. Ltd. Full time

    Service Delivery ManagerJob Description & RequirementsOur esteem client is looking for a Service Delivery ManagerThe Service Delivery Manager ensure IT Infrastructure Service delivery meets quality standards and identifying areas for improvement, and implementing corrective actions as necessaryResponsibilities:Good in Managing service delivery budgets,...


  • Singapore Star Career Consulting Pte. Ltd. Full time

    Service Delivery ManagerJob Description & RequirementsOur esteem client is looking for a Service Delivery ManagerThe Service Delivery Manager ensure service delivery meets quality standards and identifying areas for improvement, and implementing corrective actions as necessaryResponsibilities:Good in Managing service delivery budgets, including resource...


  • Singapore WIZ TECHNOLOGIES (S) PTE. LTD. Full time

    Roles & ResponsibilitiesService Delivery ManagerAs a Service Delivery Manager, you are responsible for making sure that services are being seamlessly delivered to the clients. You are in charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets. You play a vital role...


  • Singapore Wiz Technologies (s) Pte. Ltd. Full time

    Service Delivery ManagerAs a Service Delivery Manager, you are responsible for making sure that services are being seamlessly delivered to the clients. You are in charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets. You play a vital role in boosting the user...


  • Singapore HITACHI SYSTEMS NETWORK TECHNOLOGIES PTE. LTD. Full time

    Roles & ResponsibilitiesGeneral Descriptions Oversee the end-to-end delivery of IT services, ensuring compliance with ITIL best practices and Agile methodologies. Develop and maintain service level agreements (SLAs) with customers, and consistently monitor service performance against agreed-upon metrics. Collaborate with cross-functional teams to...


  • Singapore Hitachi Systems Network Technologies Pte. Ltd. Full time

    General DescriptionsOversee the end-to-end delivery of IT services, ensuring compliance with ITIL best practices and Agile methodologies.Develop and maintain service level agreements (SLAs) with customers, and consistently monitor service performance against agreed-upon metrics. Collaborate with cross-functional teams to identify service improvement...


  • Singapore ESCO PTE. LTD. Full time

    Roles & ResponsibilitiesThe Service Delivery Manager is a client facing role pertaining to post sales / service matters.The Responsibilities: Maintaining positive relationships with customers Coordinate with EU and Acct Manager to ensure all Post Sales expectations are in line Coordinate with service team and Account Manager to ensure all information is...


  • Singapore Erp21 Pte Ltd Full time

    Overview of RoleTo lead, manage, and drive the Operations/Projects for each of the Company's Managed Services outsourcing client assigned.. Monitor and Manage Service delivery and Service Level Agreements ensuring that the Company's obligations are issues escalated and prioritized.ResponsibilitiesResponsible for managing all aspects of day-to-day Service...


  • Singapore CAPGEMINI SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesRequired Qualification & Experience: Overall 10+ Yrs of experience in IT with 2 to 3 years in Service Delivery Management. Experience in managing application support project Exposure in support framework like ITIL process methodology. Good understanding on Incident Management, Change Management & Problem...


  • Singapore Singtel Group Full time

    NCS is the leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more.   We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our...


  • Singapore SingTel Full time

    Job Description :NCS is the leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more.We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our...


  • Singapore TRINITY CONSULTING SERVICES PTE. LTD. Full time

    Roles & Responsibilities• Bachelor’s Degree in computer science or computer engineering• 5+ years of experience in IT Operations or Software Engineering• Must have experience in Excel / Power BI• ITIL certification• Good to have banking Industry experience• Strong critical thinker with problem solving aptitude.• Good written and oral...


  • Singapore Esco Pte. Ltd. Full time

    The Service Delivery Manager is a client facing role pertaining to post sales / service matters.The Responsibilities:Maintaining positive relationships with customersCoordinate with EU and Acct Manager to ensure all Post Sales expectations are in lineCoordinate with service team and Account Manager to ensure all information is provided. If not all...


  • Singapore Capgemini Singapore Pte. Ltd. Full time

    Required Qualification & Experience:Overall 10+ Yrs of experience in IT with 2 to 3 years in Service Delivery Management.Experience in managing application support project Exposure in support framework like ITIL process methodology.Good understanding on Incident Management, Change Management & Problem Management Process.Experience in proactively managing...


  • Singapore STAR CAREER CONSULTING PTE. LTD. Full time

    Roles & ResponsibilitiesService Delivery Manager (Biometrics, Data Centre)Job Description & RequirementsOur esteem client is looking for a Service Delivery ManagerThe Service Delivery Manager ensure service delivery meets quality standards and identifying areas for improvement, and implementing corrective actions as necessaryResponsibilities: Good in...


  • Singapore STAR CAREER CONSULTING PTE. LTD. Full time

    Roles & ResponsibilitiesService Delivery Manager (Mobile Cellular)Job Description & RequirementsOur esteem client is looking for a Service Delivery ManagerThe Service Delivery Manager ensure service delivery meets quality standards and identifying areas for improvement, and implementing corrective actions as necessaryResponsibilities: Good in Managing...


  • Singapore Star Career Consulting Pte. Ltd. Full time

    Service Delivery Manager (Mobile Cellular)Job Description & RequirementsOur esteem client is looking for a Service Delivery ManagerThe Service Delivery Manager ensure service delivery meets quality standards and identifying areas for improvement, and implementing corrective actions as necessaryResponsibilities:Good in Managing service delivery budgets,...