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Service Delivery Manager

2 months ago

Singapore ESCO PTE. LTD. Full time
Roles & Responsibilities

The Service Delivery Manager is a client facing role pertaining to post sales / service matters.


The Responsibilities:

  • Maintaining positive relationships with customers
  • Coordinate with EU and Acct Manager to ensure all Post Sales expectations are in line
  • Coordinate with service team and Account Manager to ensure all information is provided. If not all information is provided, he/she will ensure we acquire all information required
  • Conduct regular reviews (for key accounts) with end users
  • Coordinate with the Sales Team to ensure post sales revenue continue to rise
  • Manage service delivery for existing and potential clients; both locally and regionally
  • Identify and develop customer service procedures, policies and standards
  • Understanding the needs and requirements of clients, and moving to meet those needs proactively
  • To actively contribute to the growth of existing clients and the generation of new businesses
  • Review and assess customer service contracts
  • Oversee the achievement and maintenance of agreed customer service levels and standards
  • Review customer complaints and work with related teams to provide resolutions
  • Liaise with company management to support and implement growth strategies


The Pre-Requisites:

  • The ability to really listen to customers
  • Candidate must possess at least Diploma or equivalent in any field.
  • Minimally two years of experience in the AV / IT industry and three years of working experience
  • In-depth knowledge of customer service principles and practices
  • Proficiency in MS Office applications
  • Can demonstrate a good level of negotiation and communication skills, both internally and with external clients
  • Ability to write and speak good English
  • Positive attitude and incredible work ethics

Tell employers what skills you have

Negotiation
Growth Strategies
Microsoft Excel
Change Management
Service Management
Interpersonal Skills
MS Office
Project Management
AV
Communication Skills
Customer Satisfaction
ITIL
Customer Service
Delivery Management
Incident Management
Service Delivery

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