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Service Delivery Manager

3 months ago


Singapore INNOVATIQ TECHNOLOGIES PTE. LTD. Full time
Manage Partner and Team

  • Track cost and drive cost saving
  • Work with Service desk team on reporting and SLA
  • Handle daytoday operation
  • Meet account SLA deliverables
  • Manage customer escalation
  • Manage operation team
  • Manage operation cost
  • Redefine current process to improve efficiency
  • Daily/Weekly/Monthly Reporting
  • Escalations are managed and perform timely updates Ensure SLA and SLA reporting

Requirements:

  • Minimum 5 years end user workspace project management experience
  • Minimum Degree/Diploma in Information Technology or Computing related or equivalent
  • Contact for operational & tactical issues representing delivery of all services (all functions) to the customer; Manages performance metrics, reporting, escalation & communication
  • Supports Delivery Team and all delivery organizations to timely, costeffective delivery of SLA requirements identifying & recommending optimization while managing scope, resources & coordination
  • Contributes to account service delivery plan
  • ITIL Foundation certification (Essential) / PMP certification (desirable)
  • Proven Project Management and Managed Services Deliver Management experience in managing large scale IT infrastructure projects