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Service Delivery Manager

2 months ago

Singapore JOBLINE RESOURCES PTE. LTD. Full time
Service Delivery Manager

At JOBLINE RESOURCES PTE. LTD., we are seeking a highly skilled Service Delivery Manager to join our team. As a key member of our organization, you will be responsible for ensuring that our services meet the highest standards of quality and excellence.

Key Responsibilities:

  • Track and report service metrics to internal and external stakeholders
  • Ensure that services delivered meet service levels agreed
  • Manage and refine the service delivery processes for clients
  • Continuously improve service delivery to achieve service excellence
  • Act as the point of contact for customers and internal stakeholders for all operational issues related to service delivery
  • Take ownership of critical incidents, coordinate with resolution parties, and establish effective communication between stakeholders for post-incident review
  • Translate customer requirements into working instructions for the delivery teams
  • Develop a deep understanding of projects to gain insights into the scope of service delivery
  • Manage incident, problem, and change management
  • Recommend methods of improvement and ensure that actions are implemented on time for service delivery upgrades
  • Build and maintain customer relationships
  • Identify sales opportunities within installed bases and work with business managers to translate them to upsell

Requirements:

  • Degree in Computer Science or computer-related field
  • Minimum 5 years of service delivery management experience
  • Technical and security knowledge (e.g., TCP/IP) is a must
  • Minimum 3 years' experience in managing technical professionals (e.g., server engineers and network engineers)
  • Ability to create reports, make recommendations, and present findings to customers
  • Certification in Certified Information System Auditor (CISA), Project Management Professional (PMP) would be an advantage
  • Pre-sales experience would be preferred

Licence Number: 12C6060

Tell Employers What Skills You Have:

  • International Business
  • Service Management
  • Arranging
  • Customer Relationships
  • Presales
  • Auditor
  • Retail Banking
  • Project Management
  • Customer Satisfaction
  • CISA
  • ITIL
  • Service Excellence
  • Strategic Partnerships
  • Delivery Management
  • Service Delivery