Service Delivery Manager
6 days ago
NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people.
As a Service Delivery Manager, you will be responsible for managing day-to-day support of medium-scale maintenance projects, meeting customer requirements and Service Level Agreements.
Key Responsibilities:
- Act as a focal point for all support-related queries and issues
- Review transition plans, enhancement milestones, and deliverables in consultation with support teams and customers
- Review with support teams to ensure that all support tasks and deliverables meet quality and service levels
- Ensure regular reviews of services provided (Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)) are conducted to maintain alignment between services and customer expectations
- Notify/escalate any 'out of scope' variations to services to Program Director/Service Delivery Director (SDD)
- Notify/escalate critical issues or variations to service levels to Program Director/Service Delivery Director (SDD)
- Review and approve service request/enhancement effort, schedules, and risk plans
- Review and raise resource requirements
- Responsible for resource forecasting and planning
- Review, monitor, and report project health status
Customer/Vendor Management:
- Liaise with third-party vendors, customer technical teams, and other interfacing application team leaders to ensure smooth Business As Usual (BAU) support operations
- Ensure effective communication on services delivered is provided to the customer (including monthly or weekly service delivery reports) with agreed timeframes
Business Development:
- Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with Account Manager(s) for development of that opportunity
- Be involved in pre-sale activities
- May be assigned to implementation project if required
Team Management:
- Delegate tasks effectively by providing clear and specific instructions and goals
- Plan, track, and monitor tasks assigned to team leaders/members
- Participate in leadership activities and provide performance feedback and developmental coaching
- Monitor and improve team performance, providing leadership, coaching, and performance management
The ideal candidate should possess:
- Typically 6 years of Engineering Systems service or project management experience
- Strong knowledge in process improvement methodologies and tools
- Understanding of System Development Lifecycle (SDLC)
- Degree in Electrical/Electronics Engineering, Information Systems, Computer Science, or equivalent
- Self-motivated with a positive 'can-do' attitude, creative with excellent presentation, communication, negotiation, and interpersonal skills, including strong persuasive techniques
- Able to lead, develop, and maintain respectful and trusting relationships
- Proficient in written and spoken English
- Willing to be on 24x7 support to customers as contracted SLA to customers is 24x7
- Able to travel as required
We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.
Together, we make the extraordinary happen.
Learn more about us at ncs.co and visit our LinkedIn career site.
-
delivery driver
2 months ago
Singapore TOP ONE SERVICE PTE. LTD. Full timeRoles & ResponsibilitiesJob scope:· Carrying of goods· Loading, unloading and preparation of items for delivery.· Responsible for managing & housekeeping of inventories within the store· Assist in sales should there be no orders to be delivered· Ensuring product availability at all retail points· Establish good...
-
Service Delivery Manager
2 weeks ago
Singapore ENGGSOL PTE. LTD. Full timeRoles & ResponsibilitiesIdentifying customer needs and overseeing service delivery within the business context. Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently. Managing finances and budgets. The role of a service delivery manager is entirely customer-facing. Duties of a service...
-
Service Delivery Manager
2 weeks ago
Singapore UIC ASIAN COMPUTER SERVICES PTE LTD Full timeRoles & ResponsibilitiesJob Overview:We are seeking an experienced and dynamic Service Delivery Manager (SDM) to oversee the delivery of Microsoft 365 (M365) Managed Services. The SDM will manage the service management framework, ensuring that service levels meet the agreed-upon Service Level Agreements. The ideal candidate will have a strong background in...
-
Service Delivery Manager
1 month ago
Singapore Cognizant Full timeJob Title: Service ManagerAs a Service Manager at Cognizant, you will be responsible for delivering exceptional service to our clients by managing and coordinating the delivery of IT services. This role requires strong leadership and communication skills, as well as the ability to work effectively in a team environment.Key Responsibilities:Manage and...
-
Service Delivery Manager
2 weeks ago
Singapore ADVENTUS SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesKey ResponsibilitiesLead the service delivery for assigned accounts, ensuring seamless execution and high customer satisfaction.Accountable for the successful implementation of projects, meeting contractual obligations and exceeding customer expectations.Manage daily operational support, fostering strong relationships with key...
-
Service Delivery Manager
2 weeks ago
Singapore ENGGSOL PTE. LTD. Full timeJob Description:ENGGSOL PTE. LTD. is seeking a skilled Service Delivery Manager to lead our team in delivering exceptional services to our customers. The ideal candidate will have a strong background in communication systems and electrical/electronics engineering, with at least 5 years of experience in managing teams and overseeing service delivery.Key...
-
Service Delivery Manager
2 weeks ago
Singapore OPENSOURCE PTE. LTD. Full timeRoles & ResponsibilitiesJob Title: Service Delivery ManagerExperience: Minimum 5 years of working experience 3-5 years of experience managing IT Operations Familiar with general IT Infrastructure management Familiar with IT Service Management processesQualifications: Minimum Diploma in an IT-related field ITIL Foundation certification is required ...
-
Service Delivery Manager
2 weeks ago
Singapore TESCOM (SINGAPORE) SOFTWARE SYSTEMS TESTING PTE LTD. Full timeRoles & Responsibilities Main Point-of-Contact (POC) with Customer on all requirements of the IT Concierge Services & Operations. Project Management to provision the delivery of outcome-based IT Concierge services and manpower for backend IT support. Monitor and analyze all outcome-based performance metrics (i.e customer...
-
IT Service Delivery Manager
3 weeks ago
Singapore Kerry Consulting Pte Ltd Full timeJob Title: IT Service Delivery ManagerAt Kerry Consulting Pte Ltd, we are seeking a highly skilled IT Service Delivery Manager to lead our IT Service Management team in the APAC region. As a key member of our organization, you will be responsible for ensuring high-quality delivery of IT services by implementing Global Service Management principles.Key...
-
IT Service Delivery Manager
2 months ago
Singapore Kerry Consulting Pte Ltd Full timeJob Title: IT Service Delivery ManagerKerry Consulting Pte Ltd is seeking a highly skilled IT Service Delivery Manager to join our team. As a key member of our IT organization, you will be responsible for ensuring the high-quality delivery of IT services in the APAC region.Key Responsibilities:Oversee ITSM processes and services across the APAC...
-
Senior service delivery manager
3 minutes ago
Singapore Singapore Telecommunications Limited. Full timeThe Senior Service Delivery Manager manages the service delivery portfolio across Singtel Commercial Projects. This includes day-to-day operation matters, SLA performance of our managed services, leading our delivery teams across various service functions, and being the client engagement on delivery matters. This role will act as the SPOC for Customer...
-
Service Delivery Manager
4 days ago
Singapore Cognizant Full timeJob Role Overview As a Service Delivery Manager at Cognizant, you will be responsible for managing customer relationships and ensuring timely resolution of technical issues. This role requires strong communication and problem-solving skills, as well as the ability to work independently and as part of a team.Key Responsibilities • Act as the primary point...
-
Service delivery manager
2 days ago
Singapore Cartrack Full timeJob Introduction We are a world-leading smart mobility Saa S company with over 2,000,000 subscribers across 23 countries and we are looking for a Service Delivery Manager to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and...
-
Senior Service Delivery Manager
3 months ago
Singapore Singtel Group Full timeAt Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce...
-
Senior Service Delivery Manager
2 weeks ago
Singapore CLOUD KINETICS CONSULTING PTE. LTD. Full timeRoles & ResponsibilitiesWe are seeking an experienced and dynamic Senior Service Delivery Manager to join our team. The ideal candidate will have 8-10 years of relevant experience in managing service delivery, field service management, and handling projects in the IT industry. The Senior Service Delivery Manager will play a crucial role in ensuring the...
-
Service Delivery Manager CBA
1 week ago
Singapore ITN PRIVATE LIMITED Full timeAs the Service Delivery Manager, you will be responsible for ensuring seamless service delivery while building and maintaining strong client relationships and ensuring the business delivers a high-quality customer experience.Main ResponsibilitiesService Delivery Management: Ensure service delivery is managed effectively, with strong relationships across the...
-
Successfactor service delivery manager
6 minutes ago
Singapore Technopals Pte Ltd Full timeHi, Greetings from Technopals! I found your resume online and found it to match one of our requirements. Please let me know if you would be interested. Or please refer anyone that might be interested. Job Description: Pre-requisites: Must have experience in managing SAP ERP AMS projects. Must be equipped with any SAP modules (with certifications) and deep...
-
SAP Service Delivery Manager
2 weeks ago
Singapore ABEAM CONSULTING (SINGAPORE) PTE. LTD. Full timeRoles & ResponsibilitiesAbout UsAbeam Consulting is a global professional services company that specializes in delivering business transformation and technology solutions to clients across a wide range of industries. With a global presence and over 7500 employees worldwide we aim to be the transformation partner of choice for all of our clients.About the...
-
IT Service Delivery Manager
3 weeks ago
Singapore Cognizant Full timeAbout the RoleThe successful candidate will be a key member of our IT Service Management team, responsible for ensuring the delivery of high-quality IT services to our business stakeholders. As an IT Service Owner, you will be accountable for the end-to-end management of production environments for assigned applications services, ensuring that quality IT...
-
Service Delivery Manager
2 weeks ago
Singapore SCIENTEC CONSULTING PTE. LTD. Full timeRoles & ResponsibilitiesWorking Hours: Monday – Thursday (8.30am – 6pm), Friday (8.30am – 5.30pm) (Hybrid working arrangement)Working Location: CentralSalary Package: Up to $8.5kEmployment Type: ContractWe are seeking an experienced Service Delivery Manager who will be responsible for managing the ICT infrastructure aspects of various projects from...