IT Service Delivery Manager
1 day ago
CARECONE PTE. LTD. is seeking an experienced ITSM Manager to lead our IT service delivery operations. The successful candidate will have a strong background in IT service management, with a focus on banking industry experience.
Key Responsibilities:- Manage and coordinate IT service operations with teams to ensure compliance with IT standards, policies, and procedures.
- Provide support and guidance on incident management, problem resolution, and troubleshooting.
- Analyze and monitor the effectiveness of IT service delivery and implement improvements when needed.
- Coordinate and manage IT service projects, including the implementation and integration of new technologies.
- Ensure disaster recovery and back-up procedures are in place.
- 14+ years in IT Industry with 5+ years of Banking Industry experience.
- Japanese & English Bilingual resource preferred.
- Troubleshooting
- ITSM
- Service Delivery Applications
- Private Banking
- Digital Banking
- Retail Banking
- Compliance
- Banking
- IT Service Delivery
- Disaster Recovery
- Japanese
- Incident Management
- Service Delivery
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Technical Delivery Manager
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Technical Delivery Manager
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