IT Service Delivery Manager

1 day ago


Singapore CARECONE PTE. LTD. Full time
Job Title: ITSM Manager

CARECONE PTE. LTD. is seeking an experienced ITSM Manager to lead our IT service delivery operations. The successful candidate will have a strong background in IT service management, with a focus on banking industry experience.

Key Responsibilities:
  • Manage and coordinate IT service operations with teams to ensure compliance with IT standards, policies, and procedures.
  • Provide support and guidance on incident management, problem resolution, and troubleshooting.
  • Analyze and monitor the effectiveness of IT service delivery and implement improvements when needed.
  • Coordinate and manage IT service projects, including the implementation and integration of new technologies.
  • Ensure disaster recovery and back-up procedures are in place.
Requirements:
  • 14+ years in IT Industry with 5+ years of Banking Industry experience.
  • Japanese & English Bilingual resource preferred.
What We Offer:
  • Troubleshooting
  • ITSM
  • Service Delivery Applications
  • Private Banking
  • Digital Banking
  • Retail Banking
  • Compliance
  • Banking
  • IT Service Delivery
  • Disaster Recovery
  • Japanese
  • Incident Management
  • Service Delivery


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