Service Delivery Manager
4 weeks ago
Responsibilities:
- Manage Partner and Team
- Track cost and drive cost saving
- Work with Service desk team on reporting and SLA
- Handle day-to-day operation
- Meet account SLA deliverables
- Manage customer escalation
- Manage operation team
- Manage operation cost
- Redefine current process to improve efficiency
- Daily/Weekly/Monthly Reporting
- Escalations are managed and perform timely updates
- Ensure SLA and SLA reporting
Requirements:
- Singaporeans only
- Minimum 5 years end user workspace project management experience
- Minimum Degree/Diploma in Information Technology or Computing related or equivalent
- Contact for operational & tactical issues representing delivery of all services (all functions) to the customer; Manages performance metrics, reporting, escalation & communication
- Supports Delivery Team and all delivery organizations to timely, cost-effective delivery of SLA requirements identifying & recommending optimization while managing scope, resources & coordination
- Contributes to account service delivery plan
- ITIL Foundation certification (Essential) / PMP certification (desirable)
- Proven Project Management and Managed Services Deliver Management experience in managing large scale IT infrastructure projects
Tell employers what skills you have
Managed Services
International Business
Service Management
Arranging
Information Technology
Retail Banking
Project Management
Service Desk
PMP
Customer Satisfaction
ITIL
Strategic Partnerships
Delivery Management
Service Delivery
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