Customer Relations Specialist

2 weeks ago

Singapore Aviall Boeing Inc. Full time
Job Description

Job Description

Jeppesen is looking for a Customer Relations Specialist to join the journey with us into the future of navigation based in Singapore For more than 80 years, Jeppesen, has made it possible for pilots and their passengers to safely and efficiently reach their destinations. We are the world's leading provider of aeronautical data and are combining our company's enduring spirit of innovation with a legacy of leadership in aviation to deliver 21st century navigation and optimization solutions.

Summary

Client manager represents applicable areas of the BU portfolio and Jeppesen enterprise to appropriate levels of customers, building relationships, assuring revenue protection, identifying and transitioning opportunities for new and expanded business, and ensuring customer voice is represented in the enterprise.

Responsibilities

  • Accountability for assigned operational accounts within the business unit and provide day-to-day support from accounts setup to resolving customer inquiries and issues, order entries and fulfillment process.

  • Proactively communicate with customers to ensure satisfaction.

  • Coordinate the application of enterprise-wide resources and tools such as Oracle, Salesforce etc.

  • Establish and maintain relationships with applicable levels of assigned accounts.

  • Understand and being the voice of customers on Jeppesen's portfolio (ex. coverages and chart tailoring), coordinating with internal teams to customize products and services to meet the needs and wants of airline's flight operations.

  • Develop, maintain, coordinate, and execute tactical plans to assure protection and growth of assigned accounts.

  • Identify problems/implications in relevant areas of assigned accounts and develop the resulting implied needs into explicit needs.

  • Assure protection of existing revenue by planning and closing the renewal of expiring, outdated, or underpriced contracts.

  • Identify opportunities for process improvements and when appropriate, work with relevant team(s) to update, create and/or implement these as well as furnish relevant process documents.

  • Prepare and manage accounts receivable of customer accounts to identify past due accounts and prioritize collection efforts.

Basic Qualifications (Required Skills/Experience): -

  • Must have the ability to document professional, clear, and concise communications.

  • Must have the ability to understand complex processes and tools, as well as complex, interconnected and dynamic service offerings.

  • Minimum of 3 years' experience in airline or aviation industry.

  • Customer-focused.

Preferred Qualifications (Desired Skills/Experience):

  • A Bachelor's Degree is preferred, or equivalent an appropriate mix of education and experience in line with the role and its responsibilities.

  • Must have the willingness and ability to continuously and quickly learn varying systems and processes.

  • Must have the ability to work collaboratively with multiple internal teams and customers form diverse backgrounds.

  • Fluency in both English and Mandarin preferred.

Relocation:

Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.

Employer is not willing to sponsor applicants for employment visa status.

Other job-related information

  • Candidates must have authorization to work in Singapore and the Company will not be sponsoring Employment Visas.

  • Benefits and pay are determined in line with Singapore labor market practices. This is not an expat assignment.


Export Control Requirements: Not an export control position

Equal Opportunity Employer:

We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are proud members of the and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.

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