Customer Solutions Specialist

3 weeks ago

Singapore Quantumclean Technologies (s) Pte. Ltd. Full time

Join UCT and be part of the fastest-growing sector in the world We indirectly touch every semiconductor chip that goes into every smartphone, smart car and device that uses artificial intelligence. This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every talented employee is committed to continuous innovation, challenging the status quo and exceeding customer expectations. If you are a person with a relentless drive to succeed, a strong focus on quality with a passion for success - join us today

UCT is looking for a talented Customer Solutions Specialist to join us in Singapore The Customer Solutions Specialist will be responsible for business analytics, analyzing internal and customer data to help maintain and develop relationships with existing customers and open opportunities at new customers. This role requires a versatile and driven individual with broad business acumen and excellent verbal/written communication skills. This individual should be adept with cross-cultural business relationships and flexible hours dictated by international business.

Essential Duties and Responsibilities:

  • Working directly on data mining and related data solutions for problem solving related to supporting customer needs.
  • Data analysis of internal, marketing and customer data to support business development activities.
  • Responsible for collecting market data and communicating current and emerging needs for current and new accounts within the segment and region to drive value propositions development.
  • Support negotiations about pricing, delivery, etc. within the boundaries set by Director or VP of CRM, and responsible for quotations handling, sales agreements, and accountable for credit limits.
  • Assist in developing long-term, mid-level relationships at customer accounts
  • Works closely with CBO team and may need to attend regular production meetings and manage escalations
  • Responsible for working with Director on positioning new value propositions at target accounts for commercial development and for communicating value propositions to the market.
  • Supporting the development of relationship map of key organizations in the value chain, increasing coverage/ networks within the accounts' organizations focusing on engineering, technology, and sales.
  • Responsible for providing sales forecasting monthly or as required
  • Communicate via written and verbal reports weekly and monthly on progress and issues at Account with recommendations as to next steps needed at the account.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Knowledge, Skills, and Abilities:

  • Execution excellence & accountability
  • Demonstrated persistence and tenacity.
  • Ability to prioritize projects and respond to customer needs
  • Experience in a matrix organization, experience working with colleagues.
  • Strong verbal and written communication skills
  • Strong Excel and PowerPoint skills
  • Database query skills

Educational/Certification Requirement:

  • BS in Business, Engineering preferred or equivalent

Experience Requirement:

  • Minimum 3 years of relevant experience in the field of sales, account management, business analytics and/or business development.
  • Ability & willingness to work at all levels of the organization to get the job done.
  • Analytical, with good judgment, business sense, and problem-solving skills.
  • A strong negotiator who is able to identify customer's needs and persuasive in presenting ideas.
  • A team player, able to work interdependently

Business Travel:

  • Willing and able to travel Internationally to support customer meetings, training and internal meetings, as required

At Ultra Clean Technology, we do not just welcome diversity - we celebrate it Ultra Clean Technology is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under laws and regulations.

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