Customer Operations Specialist

7 days ago

Singapore Oxford Nanopore Technologies Singapore Pte. Ltd. Full time

We are looking for a confident and approachable Customer Operations Specialist. This role will suit someone who enjoys with the logistics aspect of an order, from preparing the order electronically to be issued to the Logistics team, to physically ship the goods and who likes to exceed customer expectations.

The Details...

The Customer Operations Specialist maintains the smooth operational processes for the customer journey, specifically pertaining to orders, Export Control, compliance, and order amendments. Whilst ensuring all regions are aligned with current processes and understanding the requirement for new processes and change in process.

He or she is also involved with the logistics aspect of an order, from preparing the order electronically to be issued to the Logistics team, to physically ship the goods.

The successful candidate will provide continuous support across the Customer Service teams, queries ranging from order placement, to Export Control regulations. The candidate will primarily be an escalation point for the offshore teams - and should be confident in understanding how the systems work to provide quick and correct answers to complex scenarios.

Responsibilities include:

  • Oversee and ensure order processing is in line with the SLA's, working closely with the other regions, and offshore team.
  • Providing support for the service teams, to ensure any queries or escalations are actioned within the SLA.
  • Designing, implementing, delivering, and supporting new and existing processes for the other regions and offshore team.
  • Ensure all accounts and orders are compliant with D&B software, and Export Control is approved (if required).
  • Train and onboard new hires and provide refresher training to existing colleagues.
  • Spot trends and themes and understand the root cause/identify potential solutions.
  • Managing and working with 3rd party vendors - such as global logistics partners.
  • Picking' of orders manually where required.
  • Amending complex orders within D365.
  • Creating complex manual orders.
  • Liaising with the service and sales teams to streamline the customer journey where possible.
  • Reporting on trends and recurring issues.
  • Understand where there are gaps in process and provide suitable solutions.
  • Understand how and where the company can ship - what are the risks and limitations, based on customer/country/product level.
  • Support the offshore team to understand workstack and priorities.
  • Be a key link to the other regions in developing their skills and knowledge.

What We're Looking For...

A highly driven and motivated individual to join the APAC Customer Services team as a Customer Operations Specialist. Someone with a strong dedication to customer service in Genomics. This role will suit someone who enjoys front line customer engagement and who loves to exceed customer expectations in Genomics space.

  • Diploma/Degree
  • Must have relevant experience working in Genomics sector.
  • Experience with a reporting system with multiple data sources.
  • Understanding of an ERP system, and various modules such as finance, logistics, supply chain.
  • Understanding of a customer journey from order placement to order delivery.
  • Previous support role with end user interaction, such as Customer Support, Operations
  • Has worked previously with multiple systems - such as Salesforce, Magento, D365.
  • Excellent communication.
  • Excellent time management.
  • Prioritization of day-to-day workload.
  • Deliver accurate weekly/monthly reports.
  • Understanding of the business needs and key stake holders involved in decision making.
  • Highlight recurring issues and impact change.
  • Able to identify the root cause of an issue and action/implement the resolution.
  • Work with stakeholders to deliver projects and resolve support tickets within the SLAs.
  • Highly motivated self-starter.
  • Able to work in a fast-paced environment.
  • Can work independently and part of a team dynamic.
  • Keen to develop own career and understand where training/more knowledge is required.

We regret that only shortlisted candidates will be notified.

  • Customer Success Specialist

    Found in: Talent SG 2A C2 - 7 days ago

    Singapore Axcel Partners Full time

    We are looking for a highly motivated and committed Customer Service/Success Specialist to work for a renowned medical device clinic.As a Customer Service/Success Specialist, you will be the frontline of our customer interactions, ensuring positive experiences and satisfaction. You will play a pivotal role in addressing inquiries, resolving issues, and...

  • Customer Service Specialist

    7 days ago

    Singapore Recruit.com.sg Pte. Ltd. Full time

    We are looking for a highly motivated and committed Customer Service/Success Specialist to work for a renowned medical device clinic.As a Customer Service/Success Specialist, you will be the frontline of our customer interactions, ensuring positive experiences and satisfaction. You will play a pivotal role in addressing inquiries, resolving issues, and...

  • Customer Service Specialist

    2 weeks ago

    Singapore Qualcomm Cdma Technologies Asia-pacific Pte Ltd Full time

    Job DescriptionQualcomm is a company of inventors that unlocked 5G ushering in an age of rapid acceleration in connectivity and new possibilities that will transform industries, create jobs, and enrich lives. But this is just the beginning. It takes inventive minds with diverse skills, backgrounds, and cultures to transform 5Gs potential into world-changing...

  • Game Customer Service Specialist

    7 days ago

    Singapore Digipixel Pte. Ltd. Full time

    We are seeking a game customer service specialist based in Singapore to support our global user communities.Job responsibilities:Provide customer service support and technical or game issue resolution via email, chat and other online social media platforms. (Google play, Apple store,Steam community and comments,Facebook main page,Discord...

  • Operations Specialist

    2 weeks ago

    Singapore Keppel Full time

    JOB DESCRIPTIONOperate District Cooling System (DCS) plants and Retail Cooling Monitoring (RCM) plants in accordance with operation regimeAssist supervisor to update operation proceduresMaintain event log for plant operationsPerform basic troubleshooting for the operation of equipmentReport/record defects and alarms during operation, raise Service Requests...

  • Customer Service Specialist

    7 days ago

    Singapore The J Gym Private Limited Full time

    Boulder Movement has 4 climbing gyms focused on offering the best experience for newcomers to bouldering with a supportive community to help them progress quickly!As a Customer Service Specialist, you will be empowered to drive initiatives to grow our community of climbers. Our team culture strongly values creative thinking and constant improvement. No...

  • Customer Operations Specialist OR Sales Specialist

    7 days ago

    Singapore eTeam Inc Full time

    Hiring for below 2 Job Role- Customer Operations Specialist OR ÂSales SpecialistÂSALES TELEMARKETING/TELE SALES- Preference1. Inside Sales and Business Operations Executive2.Services Delivery & Business Operations ExecutiveLocation- SingaporeEducation-Graduate/Bachelors ;Bachelor Degree in Business Management/Finance/Engineering or equivalentSalary-...

  • E-Commerce Operations Specialist

    Found in: beBee jobs SG - 2 weeks ago

    Singapore LITTLE FARMS Full time

    Are you passionate about all natural and organic, great food? We areWe are Singapore's favourite neighbourhood grocer, and we source the finest all natural and organic food from farms and artisans from Australia, Europe, United States, Singapore, and many other wonderful locations. Our purpose is to help people live happier and healthier lives and we aspire...

  • Veterinary Internal Medicine Specialist

    1 week ago

    Singapore Beecroft Animal Specialist Services Pte. Ltd. Full time

    Responsibilities:Accountable for coaching, mentoring, and role modeling to achieve the highest quality patient care in a safe, cost effective and customer focused environment.Participate in medical student, and resident precepting and education.Practice with a multi-disciplinary approach alongside general practitioners to optimize patient experiences and...

  • Telecom Customer Experience Specialist

    7 days ago

    Singapore Myrepublic Broadband Pte. Ltd. Full time

    RoleWe are looking for an enthusiastic and dedicated customer experience specialist to enhance our customer experiences at Myrepublic. You will be tracking all points of customer engagement and will be the point of contact for local Customer service support requirements ,addressing customer queries, and identifying ways to improve our customer services. It...

  • E-Commerce Operations Specialist

    Found in: beBee S SG - 2 weeks ago

    Singapore LITTLE FARMS Full time

    Are you passionate about all natural and organic, great food? We are!We are Singapore’s favourite neighbourhood grocer, and we source the finest all natural and organic food from farms and artisans from Australia, Europe, United States, Singapore, and many other wonderful locations. Our purpose is to help people live happier and healthier lives and we...

  • Operations/Implementation Specialist

    7 days ago

    Singapore Central Provident Fund Board Full time

    CPFB is a dynamic and innovative statutory board dedicated to transforming how we help Singaporeans save for their retirement. With a passion for excellence and a commitment to delivering top-notch solutions, we are seeking an experienced and motivated Operations/Implementation Specialist to join our growing team. If you are a forward-thinking individual...

  • Senior Specialist, Ground Operations

    Found in: beBee S SG - 2 weeks ago

    Singapore HQ Scoot Pte Ltd Full time

    On this page you can apply for Job vacancy: Senior Specialist, Ground Operations (Operations & Planning))

  • Senior Specialist, Ground Operations

    Found in: beBee jobs SG - 7 days ago

    Singapore HQ Scoot Pte Ltd Full time

    On this page you can apply for Job vacancy: Senior Specialist, Ground Operations (Operations & Planning))

  • Customer Success Specialist

    7 days ago

    Singapore Cloud Expo Asia Pte. Ltd. Full time

    The Customer Success Specialist (CSS) will be expected to lead the delivery of a superior support program for exhibitors and sponsors, with the goal of helping them achieve their objectives. S/he will drive positive change to improve service levels, increase customer satisfaction, reduce resolution times, and ultimately contribute to increasing revenue...

  • Logistics Operations Specialist

    7 days ago

    Singapore Evident Scientific Singapore Pte. Ltd. Full time

    About EvidentAt Evident, we are guided by the scientific spirit-innovation and exploration are at the heart of what we do. Committed to making people's lives healthier, safer, and more fulfilling, we support our customers with solutions that solve their challenges and advance their work whether it's researching medical breakthroughs, inspecting...

  • Operations/Implementation Specialist

    Found in: Talent SG 2A C2 - 2 weeks ago

    Singapore CENTRAL PROVIDENT FUND BOARD Full time

    Roles & ResponsibilitiesCPFB is a dynamic and innovative statutory board dedicated to transforming how we help Singaporeans save for their retirement. With a passion for excellence and a commitment to delivering top-notch solutions, we are seeking an experienced and motivated Operations/Implementation Specialist to join our growing team. If you are a...

  • Senior Customer Service Specialist

    2 weeks ago

    Singapore Silicon Box Pte. Ltd. Full time

    Position SummarySenior Customer Service Specialist is responsible for excellent customer service experience. This role will have frequent interactions with internal stakeholders such as Account Management team and the Operational team (factory) within the organization. Key ResponsibilitiesBuild strong relationships with customers.Monthly commitment of 6- or...

  • Specialist I, Flight Operations

    Found in: beBee S SG - 4 weeks ago

    Singapore HQ Scoot Pte Ltd Full time

    On this page you can apply for Job vacancy: Specialist I, Flight Operations

  • IT & Operations Support Specialist

    2 weeks ago

    Singapore Coventry Enterprises (singapore) Pte. Ltd. Full time

    About UsCoventry Enterprises Singapore is a company owned by Coventry University Enterprises, the commercial subsidiary of Coventry University, one of the UK's fastest growing and most successful business focused universities.Coventry University Enterprises has an enviable track record in the commercial application of Serious Games technology and has won a...