Customer Service Specialist
4 weeks ago
Job Description
Qualcomm is a company of inventors that unlocked 5G ushering in an age of rapid acceleration in connectivity and new possibilities that will transform industries, create jobs, and enrich lives. But this is just the beginning. It takes inventive minds with diverse skills, backgrounds, and cultures to transform 5Gs potential into world-changing technologies and products. This is the Invention Age - and this is where you come in.
This Customer Service Specialist (CSS) provides support to the following business segments: Cellular Products Group (CPG), Computing and Consumer Products (CCP), and Connectivity & Wireless Modules (CWM) and any others created under the division. This CSS is responsible for the following account activities: order management, including scheduling and other activities as they relate to assigned regional customers. This person supports all activities as they relate to Product Change Notifications (PCNs), New Product Introductions (NPI), and tracking of these activities within the given tools or business applications.
Key Duties & Responsibilities:
Provide customer service for post-sales order management and customer forecast entry, as/if needed
Regular interface with the Regional Demand Planner, addressing Supply/Demand related issues, to meet customer requirements and/or to manage customer expectations
Active liaison between Sales, Finance, Demand Planning and Sales Operations managing customer requests for cancellations, push-outs and/or pull-ins
Regular interface with Product Support Teams to drive customer acceptance strategies on new devices, as well as End-of-Life (EOL) and/or Build-to-Order (BTO)
Monitors and supports sales efforts within the region, as needed or requested by the Account Management Team
Participates in sales meetings and regional worldwide customer service team meetings
Monitors and reports on progress against department and personal goals
Performs other related duties as needed
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