Travel Concierge Service Manager
4 weeks ago
Job Responsibilities
- Assume role of a travel personal assistant to UOB's high net worth customers
- Responsible to manage enquiries for travel and lifestyle related services, plan end-to-endcomponents of customers' travels which include but not limiting to, curating customized itineraries,arranging flights, accommodations and land services and ultimately, a post-trip follow up
- Work with internal product specialists as well as destination concierge partners to deliverextraordinary travel experience to customers through tailor made and experiential programs
- To be savvy of current travel and lifestyle trends, be instrumental in providing customers soundrecommendations and ensuring they are fully satisfied with the overall product and service
- To keep abreast of new product development, internal marketing and promotion activities andparticipation in customer events, as and when required
- To provide superior customer service and deliver bespoke customer experience with theobjective to build customer loyalty
Job Requirements
- GCE 'O'/'A' or Diploma holder with minimum 5 years' sales experience in travel industry and / orconcierge service industry.
- Excellent telephone etiquette, strong interpersonal skills with a good command of spoken andwritten English.
- Possess good knowledge of travel products and be well versed in airfares, hotel and travelreservations and global distribution systems
- Excellent team player focused on achieving individual and team goals
- IATA/UFTAA certificate would be an advantage
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