Travel Concierge Service Manager

4 weeks ago


Singapore UOB TRAVEL PLANNERS PTE LTD Full time
Roles & Responsibilities

Job Responsibilities

  • Assume role of a travel personal assistant to UOB’s high net worth customers
  • Responsible to manage enquiries for travel and lifestyle related services, plan end-to-endcomponents of customers’ travels which include but not limiting to, curating customized itineraries,arranging flights, accommodations and land services and ultimately, a post-trip follow up
  • Work with internal product specialists as well as destination concierge partners to deliverextraordinary travel experience to customers through tailor made and experiential programs
  • To be savvy of current travel and lifestyle trends, be instrumental in providing customers soundrecommendations and ensuring they are fully satisfied with the overall product and service
  • To keep abreast of new product development, internal marketing and promotion activities andparticipation in customer events, as and when required
  • To provide superior customer service and deliver bespoke customer experience with theobjective to build customer loyalty

Job Requirements

  • GCE “O”/”A” or Diploma holder with minimum 5 years’ sales experience in travel industry and / orconcierge service industry.
  • Excellent telephone etiquette, strong interpersonal skills with a good command of spoken andwritten English.
  • Possess good knowledge of travel products and be well versed in airfares, hotel and travelreservations and global distribution systems
  • Excellent team player focused on achieving individual and team goals
  • IATA/UFTAA certificate would be an advantage

Tell employers what skills you have

Lifestyle
Microsoft Office
Concierge Services
Customer Experience
Housekeeping
Interpersonal Skills
Customer Loyalty
Arranging
Property
Books
Transportation
Wellbeing
Team Player
Product Development
Customer Service
Hospitality

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