Operations Manager/Travel Administration Manager

1 month ago


Singapore Ascent Travel Pte. Ltd. Full time

We are seeking a highly organised and detail-oriented individual to join our team as a Travel Administration/Operations Manager for our travel agency. The ideal candidate will be responsible for overseeing all aspects of operations, including bookings, logistics, administration, and customer service.

Responsibilities:

  • Manage and coordinate all aspects of the booking process, including liaising with clients, vendors, and partners to ensure smooth transactions.
  • Handle logistics for travel arrangements, including flights, accommodations, transportation, and activities, to ensure a seamless experience for our clients.
  • Oversee administrative tasks such as paperwork, invoicing, and record-keeping to maintain accurate and up-to-date information.
  • Develop and implement efficient processes and procedures to streamline operations and improve productivity.
  • Monitor and manage budgets, expenses, and revenue to ensure profitability and cost-effectiveness.
  • Maintain a high level of customer service, responding promptly to inquiries, resolving issues, and ensuring client satisfaction.
  • Stay informed about industry trends, regulations, and best practices to ensure compliance and competitive advantage.
  • Collaborate with other team members, to coordinate efforts and achieve company goals.
  • Continuously evaluate and optimise operations to enhance efficiency, quality, and performance.

Qualifications:

  • Bachelor's degree in business administration, hospitality management, or a related field.
  • Previous experience in operations management, preferably in the travel or tourism industry.
  • Strong organisational skills and attention to detail.
  • Excellent communication and interpersonal skills.
  • Ability to multitask, prioritise, and work under pressure in a fast-paced environment.
  • Proficiency in Microsoft Office.
  • Ability to write emails, make phone calls and procure tickets and bookings.
  • Leadership abilities and team management experience.
  • Problem-solving skills and a proactive approach to challenges.
  • Flexibility to adapt to changing priorities and schedules.
  • Passion for travel and a commitment to delivering exceptional service to clients.
  • Familiarity with England, Malaysia and the USA is a plus as we would like to expand tours there.
  • May be required to be responsible for managing tourists, or new potential business opportunities. Proficiency in English, Chinese and Malay Language is appreciated.


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