Operations Manager/Travel Administration Manager
1 month ago
We are seeking a highly organised and detail-oriented individual to join our team as a Travel Administration/Operations Manager for our travel agency. The ideal candidate will be responsible for overseeing all aspects of operations, including bookings, logistics, administration, and customer service.
Responsibilities:
- Manage and coordinate all aspects of the booking process, including liaising with clients, vendors, and partners to ensure smooth transactions.
- Handle logistics for travel arrangements, including flights, accommodations, transportation, and activities, to ensure a seamless experience for our clients.
- Oversee administrative tasks such as paperwork, invoicing, and record-keeping to maintain accurate and up-to-date information.
- Develop and implement efficient processes and procedures to streamline operations and improve productivity.
- Monitor and manage budgets, expenses, and revenue to ensure profitability and cost-effectiveness.
- Maintain a high level of customer service, responding promptly to inquiries, resolving issues, and ensuring client satisfaction.
- Stay informed about industry trends, regulations, and best practices to ensure compliance and competitive advantage.
- Collaborate with other team members, to coordinate efforts and achieve company goals.
- Continuously evaluate and optimise operations to enhance efficiency, quality, and performance.
Qualifications:
- Bachelor's degree in business administration, hospitality management, or a related field.
- Previous experience in operations management, preferably in the travel or tourism industry.
- Strong organisational skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to multitask, prioritise, and work under pressure in a fast-paced environment.
- Proficiency in Microsoft Office.
- Ability to write emails, make phone calls and procure tickets and bookings.
- Leadership abilities and team management experience.
- Problem-solving skills and a proactive approach to challenges.
- Flexibility to adapt to changing priorities and schedules.
- Passion for travel and a commitment to delivering exceptional service to clients.
- Familiarity with England, Malaysia and the USA is a plus as we would like to expand tours there.
- May be required to be responsible for managing tourists, or new potential business opportunities. Proficiency in English, Chinese and Malay Language is appreciated.
Tell employers what skills you have
Ability to Multitask
Budgets
Microsoft Office
Travel Arrangements
Interpersonal Skills
Operations Management
Administration
Hospitality Management
Data Entry
Attention to Detail
Travel Agency
Transportation
Administrative Support
Team Player
Customer Service
Able To Work Independently
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