Concierge Officer
Found in: Talent SG 2A C2 - 2 weeks ago
Concierge Officer
The Concierge Officer is one of the key drivers of the service standards in delivering outstanding customer service experience and touch points for Paragon’s shoppers and visitors.
You are expected to have full knowledge of the Paragon Club programme to assist members with their enquiries, demonstrate adaptability and experience within a customer service role to handle any situation while maintaining a pleasant disposition at all times. You will be required to assume roles and duties not only at the main concierge counter, as well as the medical concierge counter and the Paragon Club lounge from time to time.
Job Responsibilities
- Manage day to day operations at the concierge counters and the Paragon Club lounge
- Handle all customer service requests effectively and efficiently
- Perform mall promotions related activities, including but not limited to gift redemptions, sale of Mall Vouchers at the counter
- Support with rostered checks and walks within the mall
- To be well versed in the mall operations, the Paragon Club loyalty program and have a comprehensive knowledge of the mall's offerings
- Maintain an up-to-date knowledge of the mall's activities and related events or information
- To support Senior Chief Concierge and team members with other duties and responsibilities as and when assigned
Competencies
- Possesses minimally a GCE “O” Level certificate.
- Minimum 2 years of experience in shopping malls, the hospitality industry or within any premium lounges.
- Team player with customer oriented and strong communication and interpersonal skills.
- Excellent interpersonal skills with high grooming standards.
- Highly motivated and possess good initiative.
- Well-versed in Microsoft Office applications. Knowledge of Google Suite would be a strong advantage.
- Able to perform shifts and work on weekends and/or public holidays.
Tell employers what skills you have
Lifestyle
Concierge Services
Housekeeping
Interpersonal Skills
Hospitality Industry
Adaptability
Customer Oriented
Team Player
Customer Service
Disposition
Hospitality
Customer Service Experience
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