Customer Service Officer

5 days ago


Singapore JointHire Singapore Pte Ltd Full time
Job Title: Customer Service Officer
Industry: Environment / Health / Safety
Salary: SGD 2100 - 2600
Location: South West, Singapore

About Company:
Our client is a leading fire safety provider, established in 1971. The company specializes in supplying, manufacturing and contractor of Fire Protection Systems, Access Flooring Systems, Industrial Fire and Safety and Rescue Products, Building Safety Products, etc., and is ISO 9002 certified.

Job Description:
- Provide excellent support to customers via all relevant communication channels
- Ensure effective follow-up with internal and external stakeholders to ensure invoicing closure in accordance to company service standards.
- Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and customer experience.
- Prepares the necessary paperwork, such as quotations and delivery orders .
- Follows up on outstanding enquiries, back orders and customers' payments.
- Liaise with warehouse for order picking and readiness.
- Assist and liaise with customers on their ad hoc requirements.
- Other ad-hoc duties/tasks assigned by superior.

Job Requirements:
- Minimum GCE 'O' Level, Polytechnic Diploma, or an equivalent qualification
- At least 1 year of experience in sales administration or customer service
- Strong interpersonal skills with the ability to manage multiple tasks in a fast-paced environment
- Proficiency in Microsoft Office applications, particularly Word and Excel is preferred.
- A team player with a strong work ethic and a proactive attitude
- Ability to work efficiently under pressure and meet deadlines
- Exceptional attention to detail and commitment to accuracy

Compensation:
- Working location: South West
- Working hours: Monday to Friday 8.30am - 5.30pm
- Transport pick-up (Joo Koon MRT)
- Variable bonus
- Annual leaves
- Medical and hospitalization benefits

Interested applicants are invited to submit their resume via clicking the apply button.

JointHire Singapore Pte Ltd.(EA License No.: 17C8920)
Hidetaka Yata (Registration No.: R1216038 )

Job ID: 3324

  • Singapore Customer Labs Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert This position will be responsible for overseeing the Customer Service Counters to ensure smooth running of the daily operations and managing the team of Customer Service Officers to provide excellent service. Conduct daily briefings to the Customer Service...


  • Singapore SERVICE CONNECTIONS HR CONSULTANCY PTE. LTD. Full time $2,050 - $2,400

    Customer Service OfficerLocation: West/Central/EastJob Description: As a key member of the team, you’ll be the face of our establishment, responsible for creating memorable experiences for our guests. This role offers the exciting opportunity to interact with diverse customers, manage the flow of guests, and ensure every dining experience exceeds...


  • Singapore STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. Full time

    Job SummaryWe are seeking a highly motivated Reservation Associate to join our team at the STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. As a key member of our customer contact centre, you will be responsible for providing exceptional customer service and sales support to our guests.About UsThe STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. is a leading...


  • Singapore STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. Full time

    Job OverviewThe Customer Service Representative will be responsible for handling customer inquiries and resolving issues related to hotel reservations. This role is ideal for individuals with excellent communication skills and a passion for delivering exceptional customer service.About the RoleThis position involves processing reservation requests,...


  • Singapore Woodlands Transport Service Pte Ltd Full time

    Responsibilites Provide excellent customer service Manage customer complaints and ensure prompt resolution Maintain a strong understanding of our operation and service to effectively support customer inquiries and issues Prepare regular reports on customer service performance Respond to inquiries from parents/guardians regarding bus routes, schedules and...

  • Customer Service

    2 months ago


    Singapore ZERO SPOT LAUNDRY SERVICE PTE LTD Full time

    Roles & ResponsibilitiesJob responsibilities· Develop, manage and maintain good customer account relationship between Zero Spot and corporate clients (existing & potential).· Achieving volume, profitability and customer satisfaction KPIs by management.· Generate new business through innovative strategies, negotiate deal terms.· Conflict Resolution –...


  • Singapore TOP ONE SERVICE PTE. LTD. Full time

    Roles & ResponsibilitiesTo ensure standards of service detailed in the service level agreement and within the schedules of thecontractual terms and conditions are achieved, maintained and developedTo contribute to the growth of services in order to meet client and commercial expectations whilstmaintaining strict budgetary control in line with client and...


  • Singapore TOP ONE SERVICE PTE. LTD. Full time

    Roles & ResponsibilitiesTo ensure standards of service detailed in the service level agreement and within the schedules of thecontractual terms and conditions are achieved, maintained and developedTo contribute to the growth of services in order to meet client and commercial expectations whilstmaintaining strict budgetary control in line with client and...


  • Singapore TOP ONE SERVICE PTE. LTD. Full time

    Roles & ResponsibilitiesCoordinate with supervisor and client to ensure quality service delivery (compiling, analysing, development and review of operation plans to improve work procedures and quality service delivery)Ensure cleaning teams adhere to safety measures to during cleaning operationAssist in budget planning for cleaning operationsReview daily...


  • Singapore TOP ONE SERVICE PTE. LTD. Full time

    Roles & ResponsibilitiesCoordinate with supervisor and client to ensure quality service delivery (compiling, analysing, development and review of operation plans to improve work procedures and quality service delivery)Ensure cleaning teams adhere to safety measures to during cleaning operationAssist in budget planning for cleaning operationsReview daily...


  • Singapore ADEMCO (FAR EAST) PTE LTD Full time

    Roles & ResponsibilitiesHighlights: Health insurance Dental reimbursement AWS + Performance Bonus Friendly environment Multiple buses to town Upcoming Havelock MRT Station (TE16) just outside our officeJob Summary:The Customer Service Officer is an expert in account activities management focusing on delivering excellence to ensure service quality...


  • Singapore ADEMCO (FAR EAST) PTE LTD Full time

    Roles & ResponsibilitiesHighlights: Health insurance Dental reimbursement AWS + Performance Bonus Friendly environment Multiple buses to town Upcoming Havelock MRT Station (TE16) just outside our officeJob Summary:The Customer Service Officer is an expert in account activities management focusing on delivering excellence to ensure service quality...


  • Singapore SAGL CONSULTING PTE. LTD. Full time

    Roles & ResponsibilitiesJob Responsibilities: Greet and assist visitors, staff, and external parties in a friendly and professional manner. Address and resolve inquiries or issues from employees at all levels. Provide support to staff and ensure smooth day-to-day operations. Handle general administrative tasks, including answering calls, managing...


  • Singapore MORRISON EXPRESS LOGISTICS PTE LTD Full time

    Roles & ResponsibilitiesAbout the RoleThe Customer Service Officer is responsible for the delivery of services to meet the requirement of the customers by coordinating with the different service providers, warehouse and other department. You will form an inegral part of the customer service team to play a critical role in driving operational excellence to...


  • Singapore ADEMCO (FAR EAST) PTE LTD Full time $2,300 - $3,000

    Highlights: Health insurance Dental reimbursement AWS + Performance Bonus Friendly environment Multiple buses to town Upcoming Havelock MRT Station (TE16) just outside our office Job Summary: The Customer Service Officer is an expert in account activities management focusing on delivering excellence to ensure service quality satisfaction.Job Description:...


  • Singapore SKOOL4KIDZ PTE. LTD. Full time

    Roles & ResponsibilitiesJOB DESCRIPTION: Assist the Principal on administration matters Interact with parents on enrolment matters, school fees collection etc. Liaise with suppliers to ensuretimely delivery of goods and services. Enure all dataa, records and reports are updated and compiled timely. Handle calls and prepare forms such as teachers and...


  • Singapore SKOOL4KIDZ PTE. LTD. Full time

    Roles & ResponsibilitiesJOB DESCRIPTION: Assist the Principal on administration matters Interact with parents on enrolment matters, school fees collection etc. Liaise with suppliers to ensuretimely delivery of goods and services. Enure all dataa, records and reports are updated and compiled timely. Handle calls and prepare forms such as teachers and...


  • Singapore Marriott Customer Engagement Centre Full time $2,680

    COMPANY DESCRIPTION Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...


  • Singapore BEIJING 101 HAIR CARE PTE. LTD. Full time

    Roles & ResponsibilitiesJob Responsibilities Responsible for handling front office reception and administration duties Greet customers and answer all customers’ enquiries Perform scheduling appointment calendar and sending reminders on appointments to customer Generating and compiling of daily sales reports Perform outlet stock-take and other ad-hoc...


  • Singapore BEIJING 101 HAIR CARE PTE. LTD. Full time

    Roles & ResponsibilitiesJob Responsibilities Responsible for handling front office reception and administration duties Greet customers and answer all customers’ enquiries Perform scheduling appointment calendar and sending reminders on appointments to customer Generating and compiling of daily sales reports Perform outlet stock-take and other ad-hoc...