
Customer Service Executive
3 weeks ago
Job Responsibilities:
• Provide support to import/export shipments processing and arrangement
• Co-ordination with various parties (including customers, overseas agents,
carriers, NVOCC, co-loaders) on shipments clearance/delivery/collection
• Handle a full spectrum of import and export documentation.
• Create job information into the system
• Handle billing, costings and ensure prompt invoicing to customers.
• Prepare manifest.
• Liaise with carriers, feeder operators, vendors, overseas offices and customers.
• Checking of vessel berthing & schedules.
• Liaise with service providers and customers on shipments arrangement
• Daily monitoring shipments (arrival date, depart date, time, short landed, survey,
missing)
• Handling DG Declaration, Portnet and Tradenet usage – an advantage.
• Any other Adhoc duties assigned.
Job Requirements:
• Minimum GCE "N" or "O" level
• Minimum 1 to 2 years' experience in shipping/freight forwarding
• Possess good communication and customer service skills; a detailed and
organized person who is a good team player
• Pleasant personality with positive working attitude
• Interested in customer service, data entry and doing documentation
• Proficient in PC application (MS Word, Excel)
Customer Service Skills
Microsoft Office
Microsoft Excel
Interpersonal Skills
Invoicing
Data Entry
MS Word
Adaptability
Freight
Communication Skills
Excel
Customer Satisfaction
Team Player
Customer Service
Shipping
Customer Service Experience
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