customer service executive

3 weeks ago

d jurong jurong island tuas sg ENG LEE LOGISTICS PTE LTD Full time
Roles & Responsibilities

Job Description

  • Manage customer inquiries via phone and email, offering professional and efficient assistance to both new and existing clients.
  • Actively engage with customers to understand their needs, gather feedback, and resolve concerns to ensure high levels of satisfaction.
  • Develop an in-depth knowledge of the company's services and products to provide precise and comprehensive information, addressing customer queries effectively.
  • Maintain and manage customer databases, ensuring all records are up-to-date and accurate for smooth operations.
  • Collaborate with cross-functional teams to enhance the overall customer experience and streamline processes.
  • Coordinate with regulatory authorities to facilitate cargo documentation clearance and ensure compliance with industry regulations.
  • Provide support for permit declaration processes, ensuring timely and accurate completion of all requirements.

Job Requirement

  • Minimum qualification of GCE 'O' Levels, Diploma, or equivalent. Candidates with relevant qualifications or experience are encouraged to apply
  • Prior experience in customer service or logistics (2.5 years or more) is an advantage, but not mandatory
  • Excellent communication and interpersonal skills with a professional approach to interacting with customers and internal stakeholders.
  • Strong organizational skills with the ability to handle multiple tasks and prioritize effectively in a dynamic work environment.
  • Proficiency in computer applications; knowledge of customer service software (e.g., CargoERP, Portnet, TradeWeb) is advantageous.
  • Detail-oriented, proactive, and a quick learner, with the ability to work independently and as part of a team.
  • Flexible 5.5-day work week with transportation and lunch provided.
Tell employers what skills you have

Microsoft Office
Microsoft Excel
Customer Experience
Ability To Work Independently
Interpersonal Skills
Compliance
Freight
Transportation
Communication Skills
Customer Satisfaction
Team Player
Customer Service
Databases
Shipping
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