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25824086 TTS - Asia Regional Account Manager, Commercial Cards -VP

1 month ago

Singapore CITICORP INVESTMENT BANK (SINGAPORE) LIMITED Full time
Roles & Responsibilities

25824086 TTS- Asia Regional Account Manager, Commercial Cards -VP

Position Objective

Are you passionate about building exceptional client relationships and driving business growth? Do you excel at managing strategic portfolios and delivering best-in-class customer experiences?

As a part of Client Success organization, you will be the trusted advisor and growth partner for a portfolio of the bank's highest-value commercial cards clients. Your mission will be to drive client satisfaction, foster loyalty, and unlock revenue opportunities through cross-sell initiatives, renewals, and retention strategies.

You will collaborate closely with internal stakeholders across sales, product, service and operations, and external partners (Payment networks, FinTech's and Travels Management Companies) to deliver innovative card solutions that solve real-world procurement challenges for your clients. This is a role for a strategic thinker, relationship builder, and change leader who is passionate about driving growth through exceptional service.

Key Responsibilities

1. Client Relationship Management

  • Act as the primary point of contact for a portfolio of top-tier corporate clients, ensuring they receive exceptional service and solutions tailored to their needs.
  • Build trusted, long-term relationships with key client stakeholders across procurement, finance, and treasury teams.
  • Conduct regular business reviews to understand client priorities, identify growth opportunities, and advocate for client needs within the bank.
  • Maintain an accurate and updated pipeline of all prospects in CRM and adopt good sales discipline

2. Growth, Engagement and Retention

  • Develop and execute client growth plans, focusing on cross-selling additional solutions and expanding B2B payments.
  • Drive renewals by demonstrating ongoing value, addressing pain points, and presenting innovative enhancements.
  • Collaborate with the sales team to identify upsell opportunities, develop proposals, and manage deal negotiations.
  • BE an integral part of team to lead client engagement events, round tables and conference. Ensure client attendance and help create client testimonies.

3. Problem Solving and Process Improvement

  • Serve as a consultative partner, identifying client challenges and presenting creative solutions to improve procurement efficiency, cash flow, and working capital management.
  • Champion process improvements by gathering feedback from clients and working with internal teams to implement service enhancements.
  • Lead issue resolution and escalation management to ensure quick and effective problem-solving.

4.Collaboration and Leadership

  • Collaborate across teams – including sales, operations, product, and network partners – to deliver seamless client experiences and drive innovation.
  • Act as the client's voice internally, ensuring client feedback informs product development and service delivery.
  • Build strong partnerships with external providers, such as travel management companies, network providers, and FinTech's, to deliver value-added solutions to clients.

Must-Have Skills:

  • Client-Centric Mindset: A natural relationship builder who thrives on delivering exceptional client experiences.
  • Commercial Acumen: Strong understanding of payment solutions and procurement processes, with the ability to identify growth opportunities and drive revenue.
  • Influence & Leadership: Ability to build trust at all levels, influence change, and drive cross-functional collaboration.
  • Problem Solver: Skilled at identifying client pain points and providing creative, actionable solutions.
  • Communication & Presence: Executive presence with strong communication and presentation skills, capable of engaging with senior stakeholders.

Why Join Us?

  • Make a Difference: Be at the forefront of transforming client success for some of the world's leading corporations.
  • Shape the Future: Drive innovation in payment solutions and help clients achieve their goals in procurement and working capital management.
  • Collaborate Globally: Work with diverse teams across the globe to deliver cutting-edge solutions.
  • Grow Your Career: Gain exposure to senior decision-makers in large organizations and develop your leadership skills in a growth-focused environment.

Knowledge Experience:

  • Advanced Commercial Card product knowledge
  • Client facing experience and ability to develop relationships at all levels
  • Proven track record working in a global sales environment
  • Market and Industry awareness
  • A history of achieving sales target

Competencies:

  • Ability to communicate effectively at all levels
  • Disciplined and able to meet timelines for multiple projects simultaneously
  • Energetic with an innovative approach to problem solving
  • Strong teamwork approach
  • 2nd language is good to have

Education:

  • Bachelor's/University degree or equivalent experience.
  • Master's degree is "Good to have"

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Tell employers what skills you have

Product Knowledge
CRM
Treasury
Working Capital Management
Process Improvement
Escalation Management
Relationship Management
B2B
Sales Operations
Advocate
Presentation Skills
Product Development
Travel Management
Cash Flow
Service Delivery