Cluster Assistant Reservations Manager

1 week ago


Singapore JEN SINGAPORE TANGLIN BY SHANGRI-LA Full time
Roles & Responsibilities

Job Highlights

Career Development Opportunities
Duty Meals, Birthday Leave and Flexible benefits
Complimentary Room Nights
Discounted Room and Dining Rates

We are looking for a Cluster Assistant Reservations Manager

To be responsible in providing the most efficient and courteous hotel reservations service for both Hotel Jen Tanglin Singapore and Hotel Jen Orchardgateway Singapore and to undertake other duties and responsibilities as required by Management.

As a Cluster Assistant Reservations Manager, we rely on you to:

  • Review Task Processes & Staff Productivity: Continuously assess task workflows and team productivity to ensure that work standards are maintained and performance targets are consistently met.
  • Monitor Task Completion: Ensure that all tasks are completed within deadlines and that no backlog is carried over from day to day, contributing to the smooth operation of the reservations department.
  • Manage Reservation Activities: Oversee reservation processes, including cut-off schedules, rate applications, and reservation arrangements. Monitor and adjust occupancy levels to optimize hotel performance.
  • Understand Market Segmentation: Apply a thorough understanding of market segmentation to accurately qualify reservations, ensuring they align with the business strategy.
  • Report Deviations: Advise the Cluster Reservations Manager of any deviations in rate applications or reservation arrangements, ensuring issues are resolved quickly and effectively.

We are looking for someone who:

  • Diploma or Bachelor's degree in Hotel Management, Business Administration, or related field preferred
  • Minimum of three (3) years' experience in hospitality industry with similar capacity
  • Possess good written and verbal communication skills.
  • Strong Leadership qualities
  • High levels of flexibility, adaptability to changes

If you are the right person, what are you waiting for? Click the APPLY button now

Tell employers what skills you have

Leadership
Reserves
Secondary Education
Segmentation
Task Completion
Career Development
Administration
Business Strategy
Adaptability
Fixed Income
Hotel Management
Facilities Management

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