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Cluster Reservation Manager

1 month ago

Singapore RAFFLES SENTOSA SINGAPORE Full time
Roles & Responsibilities

JOB SUMMARY

Reporting to the Cluster Director of Revenue Management, the Cluster Reservations Manager is responsible for overseeing the day-to-day operations of the Reservations office, contributing to a seamless and delightful experience for our guests. He/She is also responsible for handling all general enquiries of the Hotel.

What you will be DOING:

  • Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and services.
  • Understand Revenue management strategies, up-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue.
  • Determine guest needs and quote the appropriate room and rate as per requirements
  • Manage the reservations process and operations to deliver excellent guest experience and meet the financial targets for the Hotel.
  • Ensure the communication and dissemination of information to the various operations and support departments is timely, accurate and well-communicated.
  • Build platforms of communication between Front Office and Reservations with the objective of better information sharing and improving the arrival experience.
  • Enforce pre-check and check control procedures.
  • Ensure that emails are actioned promptly and professionally, to be discreet in maintaining guests' confidentiality.
  • Promote internal sales and upselling all facilities.
  • Ensure all related systems are correctly configured, validated and working to full capacity.
  • Be responsible for practices to reach optimal profitability and occupancy of rooms
  • Drive and create excellent guest experience through their booking experience.
  • Respond to enquiries about hotel products and services by telephone and/or email according to standard guidelines.
  • Lead, manage, supervise and coach the reservations team.
  • Conduct performance review for the reservations team.
  • Conduct on-the-job training for the reservations team.
  • Follow all workplace safety and security policies and procedures. Report accidents, injuries and incidents to reporting manager immediately.
  • Participate & contribute actively in all Corporate Social Responsibility and Sustainability initiatives organised by the Hotel.
  • Perform any other duties and responsibilities that may be assigned.

Your experience and skills include:

  • Degree/Diploma in Hospitality/Tourism or equivalent
  • Minimum 3 years of reservations experience in a managerial appointment
  • Good business acumen, critical thinking and strategic decision-making skills
  • Good analytical and numerical reasoning.
  • Strong human relations and influencing skills
  • Strong communications (verbal and written), planning and coordination skills
  • Ability to work independently and take initiative
  • Strong time management skills
  • Strong knowledge of Opera Cloud
Tell employers what skills you have

Influencing Skills
Front Office
Revenue Management
Upselling
Ability To Work Independently
Critical Thinking
Hospitality Management
Corporate Social Responsibility
Opera
Able To Work Independently