Cluster Operations Manager

7 days ago


Singapore JEN by Shangri-La Full time
Job Description

The Cluster Reservations Manager is responsible for overseeing the reservations process and operations in the property. This role requires coaching and motivating the team to deliver quality guest service and meet financial targets.


Main Responsibilities:
  • Manage Reservations Process and Operation: Oversee the reservations process, ensuring quality guest service and financial targets are met.
  • Team Leadership: Coach and motivate the reservations team to adhere to property policies and procedures, and encourage internal sales and upselling of facilities.
  • Collaboration with Revenue Optimization Team: Work closely with the Revenue Optimization team to implement pricing strategies and manage optimal room occupancy.

Key Performance Indicators:
  • Maintain best practice standards to achieve customer satisfaction, optimal profitability, and room occupancy.
  • Control and analyze department costs to ensure performance is within budget.

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