Executive, Service Excellence
2 weeks ago
JOB SUMMARY:
· Assist in fulfilling the vision, mission and core values of the hospital.
· Support strategy to deliver and ensure best care and best experience across all patient touchpoints.
· Reporting to the Lead, Patient Experience.
RESPONSIBILITIES:
- Help drive a culture of service quality across hierarchy and service lines, through continual measurement and analyses, learning and improvement, innovation and recognition.
- Initiate and execute ideas to uplift experiences through partnering stakeholders.
- Manage feedback by working with both internal and external stakeholders, on both clinical and non-clinical matters in a timely manner.
- Assist and support volunteer engagement.
- Support efforts to raise awareness of service quality and any training engagements.
- Manage database, analyse and prepare reports in a timely manner.
- Perform any other duties as assigned.
JOB REQUIREMENTS:
- Tertiary qualification preferably in Communications, Quality Management, Hospitality or equivalent.
- Preferably with a minimum of 4 years of relevant experience in service and stakeholder management.
- Passionate about delivering and ensuring excellent experience for stakeholders in a healthcare environment.
- Excellent communication (written & verbal) and presentation skills, preferably bi- or multilingual.
- A team player with strong interpersonal and project management skills.
- Resourceful, adaptable, analytical, organised with attention to detail.
- Proactive and able to multi-task in a fast-paced environment.
Management Skills
Able To Multitask
Volunteer Engagement
Microsoft Excel
Written English
Customer Experience
Quality Management
Interpersonal Skills
Healthcare
Customer Care
Adaptable
Multilingual
Attention to Detail
Presentation Skills
Customer Satisfaction
Team Player
Service Excellence
Stakeholder Management
Hospitality
Customer Service Experience
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