Service Excellence Representative
2 weeks ago
**We're Hiring**
MURRAY PTE. LTD. is seeking a skilled and enthusiastic Guest Service Executive to join our front office team. As a Front Office Executive, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in/check-out processes.
About the Position:
- Job Summary: Provide exceptional front office services to guests, including check-in, room assignments, and luggage assistance.
- Key Responsibilities:
- Process guest check-ins and room assignments in accordance with hotel policies and procedures.
- Accommodate special requests from guests and provide excellent customer service.
- Assist guests with luggage storage and retrieval.
- Perform night audit and prepare reports.
Qualifications:
- Bachelor's degree in Hospitality or related field.
- 2+ years of front office experience in a luxury hotel environment.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
About Our Company:
We are a dynamic and innovative company dedicated to delivering exceptional guest experiences. We offer a competitive salary and benefits package, ongoing training and development opportunities, and chances for career growth.
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