Ops Support Executive, Data Centre

4 weeks ago


Singapore NCS PTE. LTD. Full time
Roles & Responsibilities

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

We're searching for a Data Center IT Operator to be part of our diverse team of talent here at NCS

If you believe in going above and beyond, embodying excellence, and bringing people and technology together like never before, we would love to have a conversation with you

What will you do?

  • Perform shift duty to support 24x7 DC Operations stand-by duties for emergency.
  • Assist to oversee the IT equipment hardware inventory on individual rack inside the DC
  • On-site Management of works conducted within the Data Centre such as site preparation, site survey, network cabling, electrical wiring, air-conditioning, building power supply (including power generator) tests, infrastructure & System maintenance, on-site/off-site standby activities etc
  • Coordinate preventive maintenance for Data Centre downstream infrastructure which includes Uninterruptible Power Suppler (UPS) systems, Water Detection systems, Fire Suppression systems, PDU, CCTV systems, Card Access systems etc.
  • Operate Electronic Visitation Management System (Update Authorizer and customer access request accurately and promptly).
  • Remote Hand Support (Media Management, Visual Inspection, Reboot devices, staging room, Physical connect/disconnect of HDD, network cable connectivity test, insertion of fibre SFP).
  • Handle input and output media with due care for integrity of data and utility of media for subsequent use, including off-site storage.
  • Perform Event Monitoring for Data Centre Facilities infrastructure to ensure they are functioning optimally (e.g. UPS, power, temperature control, humidity, water detection sensor, etc.)
  • Perform event monitoring for IT Systems and Network infrastructure.
  • Perform incident escalation. Ensure incidents are responded and attended to. To redirect for 2nd or 3rd Level resolution base on criticality, impact and customer Service Level Agreement (SLA).
  • Manage and mitigate escalations of high impact system failures and assist in tracking the incidents till closure.

The ideal candidate should possess:

  • Diploma Computer Information Systems or related field.
  • Minimum 2 years of experience in DC Operations Support and Batch Management
  • Possess initiative with positive working attitudes and customer services oriented
  • Independent and goal-oriented
  • Good team player
  • Good communication and interpersonal skills
  • Able to work shifts to support 24x7 Data Centre operations
  • Familiar with: Control-M 9.0.19.x Fundamentals, Basic SAP, Data Centre Operations Support, ITIL methodologies

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

Tell employers what skills you have

Sustainability
Preventive Maintenance
Water
Data Center
UPS Systems
Electrical Wiring
Technology Solutions
Service Level
Staging
CCTV
Visual Inspection
Fire Suppression Systems
ITIL
Cabling
Customer Services

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