Asst Restaurant Manager

3 weeks ago

Singapore ESTUARY F&B PTE. LTD. Full time
Roles & Responsibilities

Assistant Restaurant Manager

1. Operational Support

  • Assist the Restaurant Manager in overseeing daily front-of-house operations.
  • Supervise service flow and coordinate with kitchen and bar teams for smooth execution.
  • Manage reservations, table allocation, and waitlists to ensure efficient seating.
  • Ensure cleanliness, organisation, and hygiene of dining and service areas.
  • Support the opening and closing procedures of the restaurant.
  • Help with POS operation, order processing, and cash handling when required.

2. Staff Supervision & Training

  • Supervise and guide service staff (waiters, hosts, runners) during shifts.
  • Provide on-the-job training to new staff and help enforce service standards.
  • Assist in creating weekly staff schedules and managing shift coverage.
  • Step in to lead the team during the absence of the Restaurant Manager.

3. Customer Service

  • Greet and engage with guests to ensure a welcoming and positive experience.
  • Handle guest feedback, complaints, and special requests professionally.
  • Monitor service quality and suggest improvements to enhance customer satisfaction.
  • Build rapport with regular customers and encourage return visits.

4. Inventory & Supplies

  • Monitor usage and stock levels of restaurant supplies (e.g., napkins, cutlery, condiments).
  • Assist with stock checks and ordering processes in coordination with the Restaurant Manager.
  • Report shortages, wastage, or operational issues promptly.

5. Financial & Administrative Tasks

  • Assist with petty cash handling and reconciliation of daily sales.
  • Help with compiling sales reports and operational checklists.
  • Ensure compliance with billing and payment procedures.

6. Health, Safety & Compliance

  • Monitor food safety, hygiene, and cleanliness standards on the floor.
  • Ensure team compliance with health and safety regulations.
  • Participate in regular checks and audits related to cleanliness and food handling.

7. Marketing & Promotions Support

  • Help promote special menu items, events, or offers to customers.
  • Support the implementation of marketing campaigns in the restaurant.
  • Assist with taking and posting photos or stories for social media when required.

Additional Duties

  • Take over managerial duties in the absence of the Restaurant Manager.
  • Participate in team meetings and briefings.
  • Perform any other duties as assigned by the Restaurant Manager or senior management.

Core Skills Required

  • Strong leadership and communication skills.
  • Customer-focused mindset and a passion for hospitality.
  • Organised, detail-oriented, and proactive.
  • Capable of handling pressure in a fast-paced environment.
  • Familiarity with restaurant POS systems and basic computer skills.
Tell employers what skills you have

Coaching
Leadership
Advertising
Food Safety
Social Media
Food Quality
Inventory
Photos
Purchasing
Marketing
Inventory Control
Customerfocused
Compliance
Pressure
Audits
Cashiering
Communication Skills
Customer Satisfaction
Customer Service
Hospitality

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