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Senior Manager, Digital Transformation

4 weeks ago

Singapore PEOPLESEARCH PTE. LTD. Full time
Roles & Responsibilities

Senior Manager, Digital Transformation (Salesforce CRM)

We are seeking an experienced and dynamic Senior Manager with deep expertise in the Salesforce platform, particularly in leading digital transformation initiatives. The ideal candidate will possess a rare blend of technical acumen, business analysis capabilities, and project management skills to drive end-to-end delivery of Salesforce solution and adoption across the organization.

Key Responsibilities

  • Lead and manage Salesforce-powered digital transformation projects from inception to deployment.
  • Partner with business stakeholders to identify opportunities for CRM innovation and process optimization.
  • Drive the development and implementation of scalable Salesforce solutions across Sales, Service, Marketing, and Experience Cloud.
  • Collaborate with cross-functional teams (product, IT, business units) to gather and document requirements and translate them into technical specifications.
  • Oversee and mentor Salesforce project teams including developers, administrators, analysts, and external consultants.
  • Ensure project milestones, timelines, and budgets are met while maintaining high-quality delivery standards.
  • Perform hands-on solution design, prototyping, proof-of-concepts, and development tasks as needed.
  • Serve as a Salesforce platform evangelist and subject matter expert within the organization.
  • Monitor system performance, usage, and integrations, and implement continuous improvement initiatives.

Required Qualifications:

  • Bachelor's or Master's degree in Computer Science, Information Systems, Business, or a related field.
  • At least 10 years of relevant experience in business analysis: gathering and documenting requirements, stakeholder engagement, and solution recommendation.
  • 5+ years of experience with Salesforce platform.
  • Salesforce certifications such as Salesforce Certified Administrator, Salesforce Certified Platform App Builder, Salesforce Certified Sales/Service Cloud Consultant, or PMP/Agile certification preferred.

Location : Central, Singapore

Kindly indicate your current/last salary details and your notice period

Interested candidates kindly forward your CV to margaretlee@peoplesearch.jobs (Margaret Lee Hsin-Hua, Reg No: R1547495). Feel free to forward this great opportunity to someone who would be a great fit for this role.

All information will be kept strictly confidential.

PeopleSearch Pte Ltd

EA License No: 16S8057

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Digital Transformation
CRM
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Management Skills
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Change Management
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Artificial Intelligence
Agile
Stakeholder Engagement
PMO
Project Management
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Process Optimization
Stakeholder Management