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Client Services and Admin Officer

4 weeks ago

Singapore CANOSSAVILLE CHILDREN AND COMMUNITY SERVICES Full time
Roles & Responsibilities

The Client Services and Admin Officer ensures smooth administrative and operational support for the Canossian Child Development Unit (CCDU), which provides therapeutic care to children and families in the Canossian Village and other schools. This role involves coordinating with professionals, families, and schools, preparing funding reports, managing inventories, and maintaining efficient administrative workflows to ensure efficient service delivery.

Administrative and Data Management

  • Process referral and discharge cases by creating records and preparing necessary documents within the allocated timeframe
  • Contact parents/caregivers to provide therapy-related information and cost details
  • Gather documentations and apply for subsidies for therapy if required
  • Assist parents with applications related to financial assistance including the Canossaville Education Fund (CEF)
  • Keep track of the CEF application/renewal/appeal status and follow up closely to ensure no lapses in the process
  • Maintain accurate records and databases for children and family cases

Operational Support

  • Manage calendars and schedules for the unit
  • Procure therapy tools, resources, and cleaning supplies
  • Track and maintain unit inventory

Finance

  • Manage agreements/ contracts as required
  • Monitor therapy tracker and follow up with parents for payments
  • Handle weekly case billing
  • Consolidate monthly income and expenditure and work closely with finance department to ensure timely and accurate billing

Event and Programme Support

  • Assist in organising parent workshops, staff trainings, and meetings
  • Provide logistical support for therapy and intervention programmes
  • Participate in facilitation of programmes and special projects as assigned

Compliance and Reporting

  • Monitor compliance with organisational and unit protocols, including confidentiality and funding requirements

Education and Experience

  • Diploma or equivalent in Business Administration, Social Services, or related field (relevant experience without a diploma will also be considered)
  • Minimally 2 years of administrative experience, preferably in healthcare, education, or social services

Technical Skills and Competencies

  • Proficient in using Microsoft Office Suite and administrative software for billing and data management
  • Proficient in billing processes and expenditure monitoring
Tell employers what skills you have

Excellent Communication Skills
Child Development
Microsoft Office
Microsoft Excel
Interpersonal Skills
Inventory
Healthcare
Social Services
Data Management
Administration
Subsidies
Compliance
Scheduling
Facilitation
Databases
Service Delivery