Customer Service Admin Officer

1 week ago

Singapore SINGAPORE GOLDEN DAYS SNOW LOTUS ECOLOGICAL MAINTENANCE PTE. LTD. Full time

**Roles & Responsibilities**
- We're looking for a skilled and enthusiastic individual to join our team as a Customer Service cum Admin Officer**Responsibilities**:

- Ensure constant presence at the front counter, welcoming and registering walk-in customers
- Oversee and manage customers
- Assist Manager to organise events and invite customers
- Handle difficult customers professionally, and complete necessary checklists before customer meets the manager
- Collect, certify, and manage documents received from customers. Ensure filing and administrative organization
- Provide administrative assistance such as data entry, filing, processing letters, and setting up videoconferencing equipment before appointments
- Assist customer in making payment online and also do simple account duties
- Perform general admin duties and oversee the office cleanliness and also office contracts
- Perform some simple purchases for grocery and stationery for the office.

**Job Requirements**:

- Minimum GCE O level with 1 to 2 years of experiences in customer service or front desk roles
- Ability to communicate in English and be proficient in Mandarin second language and/or converse in dialects as the work requires interaction with a large number of Chineses clients
- Strong verbal and written communication skills to effectively address customer inquiries and manage difficult situations with professionalism and empathy
- A friendly and patient demeanor with a proven ability to handle high volumes of customer interactions, including those involving sensitive or complex issues

**Working Hours**:

- Mondays to Fridays (10 am - 7 pm)
- Kent Ridge MRT

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