Admin Customer Service Officer

5 days ago

Singapore THE FURNITURE MALL PTE LTD Full time

**JOB DESCRIPTION**

**Immediate Superior**:Admin Manager

**Primary Responsibilities**:To fulfill the duties as follows:
**Customer Service Duties**:

- Ensure customer enquiries are properly addressed and escalate customer complaints to related departments
- Manage vouchers, gifts, asset inventory and assist in various activities in the mall
- Attend to tenants’ enquiries and feedback
- Assist with monitoring and thoroughly track sales with accuracy to prepare monthly sales reports
- Liaise with tenants on promotional matters and ensure all the materials ready for submission or productions
- Assist with enquiries to social media enquiries as and when necessary

**Operations Duties**:

- Prepare of incident reports as and when needed
- Build relationships with vendors/contractors pertaining to mall promotions or renovations
- Direct and administer all centre-contracted services and vendor supplies
- Conduct regular operational reviews for preventive maintenance
- Oversee daily operations including maintenance, security and cleaning, pest control, waste collection, mall administration and customer service
- Identify and inform Management of any Health & Safety risk related to the mall premises that affect employees, contractors and general public.
- Maintain high quality property standard through daily checks and preventive maintenance (ie. cleanliness, lighting, assets & equipments) and security control for mall premises.
- Ensure that operational activities are executed within the timeline.
- Handle all conflicts and disputes situation amongst tenants, customers, mall visitors with help of security, in a smooth manner avoiding any disruption to mall operations.

**Admin Duties**:

- Assists in clerical duties like filing, printing, mailing, and other errands assigned.
- Attend to suppliers and visitors.
- Assists in procurement of goods and services when required.
- Assists in the administrative work for any projects.
- Assists in membership related matters.
- Update membership records.
- Assists to circulate memo.
- Assists to facilitate meetings.
- Replenishment of office stationery and pantry supplies.
- Maintain proper housekeeping to ensure tidiness and cleanliness.

**Other Terms and Conditions**
- Any ad-hoc duties as and when required by the management.

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