Customer Support

5 days ago


Singapore GLOBAL AIRFREIGHT INTERNATIONAL PTE. LTD. Full time
Roles & Responsibilities

Specific Job Role/Scope:

  • Assigned to Business Development Manager as their Sales Support
  • To work closely with new prospects and customer on airfreight, seafreight, road freight trucking and 3rd party freight enquries.
  • To source rates with airlines & overseas agents and overseas local handling charges.
  • To handling daily shipping co-ordination of AIR/SEA/ road freight trucking/ 3rd party shipment.
  • To liaise with varios parties when handling shipment (e.g. export/import dept. overseas agents).
  • To handling daily billing advise, recoveries , and circulation of form etc

Responsibilities and Duties:

  • RFQ for assigned target accounts.
  • Daily shipping coordination of shipment
  • Administrative support - preparation report, filing, circulation, letter of appointment, etc)
  • Coordidation with varios internal department, such as operations, finance ensure that customer's requirement are met.
  • Advise billing instruction for shipment.
  • Ensure profesional sales services are provided to customers with objectives of Delighting the customer.

Secondary Responsibilities:

  • Maintain contact with airlines, trade, industry and government bodies to keep abreast of information.
  • To undertake new projects/assignments given.
  • To represent Sales dept in various taskforce/committee, w.g. Newsletter, Work Improvement.
  • Generate monthly summary report for customers.
  • To submit monthly report.

Job Requirement

  • Team player and independent
  • Ability to manage multiple tasks efficiently
  • Excel skills will be an advantage
  • at least 1 year experience in Logistics.
Tell employers what skills you have

Excellent Communication Skills
Account Management
Microsoft Office
Customer Support
Freight Forwarding
Billing
providing quotations
Time Management
Administrative Support
Shipping
Facilities Management

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