
Customer Support
4 weeks ago
Specific Job Role/Scope:
- Assigned to Business Development Manager as their Sales Support
- To work closely with new prospects and customer on airfreight, seafreight, road freight trucking and 3rd party freight enquries.
- To source rates with airlines & overseas agents and overseas local handling charges.
- To handling daily shipping co-ordination of AIR/SEA/ road freight trucking/ 3rd party shipment.
- To liaise with varios parties when handling shipment (e.g. export/import dept. overseas agents).
- To handling daily billing advise, recoveries , and circulation of form etc
Responsibilities and Duties:
- RFQ for assigned target accounts.
- Daily shipping coordination of shipment
- Administrative support - preparation report, filing, circulation, letter of appointment, etc)
- Coordidation with varios internal department, such as operations, finance ensure that customer's requirement are met.
- Advise billing instruction for shipment.
- Ensure profesional sales services are provided to customers with objectives of Delighting the customer.
Secondary Responsibilities:
- Maintain contact with airlines, trade, industry and government bodies to keep abreast of information.
- To undertake new projects/assignments given.
- To represent Sales dept in various taskforce/committee, w.g. Newsletter, Work Improvement.
- Generate monthly summary report for customers.
- To submit monthly report.
Job Requirement
- Team player and independent
- Ability to manage multiple tasks efficiently
- Excel skills will be an advantage
- at least 1 year experience in Logistics.
Excellent Communication Skills
Account Management
Microsoft Office
Customer Support
Freight Forwarding
Billing
providing quotations
Time Management
Administrative Support
Shipping
Facilities Management
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