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Senior Technical Writer

1 month ago

Singapore CULTIVAR ASIA PTE. LTD. Full time
Roles & Responsibilities

Join our award-winning robotics company and be a part of the team that is revolutionizing the commercial cleaning industry We are seeking a talented Technical Documentation Writer to join our passionate team and help us create documentation that showcases the amazing work we do.

Key Responsibilities:

Establish and enforce documentation standards, style guides, and best practices to ensure consistency and clarity.

Service Manuals:

  • Develop and maintain detailed service manuals for new and existing cleaning robot products.
  • Ensure manuals are tailored for both on-ground technicians and end customers, providing clear instructions for installation, operation, maintenance, and repair.
  • Collaborate with engineering and product teams to gather technical details and validate accuracy.

Troubleshooting Documents:

  • Create troubleshooting guides to help technicians and customers diagnose and resolve common issues with cleaning robots.
  • Organize and present troubleshooting steps in a logical and user-friendly manner.
  • Continuously update documents based on feedback and product updates.

Software Release Notes:

  • Write and distribute software release notes to inform customers of new features, bug fixes, and improvements.
  • Ensure release notes are clear, concise, and aligned with the software development team's updates.
  • Coordinate with the marketing and customer support teams to ensure timely delivery of release notes.

Product Upgrade Documentation:

  • Develop documentation to support product upgrades, including step-by-step instructions for dealers and customers.
  • Work closely with the product management and engineering teams to understand upgrade processes and communicate them effectively.
  • Ensure all upgrade documentation is accurate, up-to-date, and accessible to relevant stakeholders.

Collaboration and Continuous Improvement:

  • Partner with cross-functional teams, including engineering, product management, customer support, and marketing, to gather information and ensure documentation meets user needs.
  • Review and update existing documentation to reflect product changes, improvements, and customer feedback.
  • Stay updated on industry trends and best practices in technical writing to enhance the quality of documentation.

Qualifications:

  • Bachelor's degree in Technical Writing, Communications, Engineering, or a related field.
  • 5 to 8 years of experience as a Technical Writer, preferably in the robotics, consumer electronics, or product manufacturing industries.
  • Proven experience writing service manuals, troubleshooting guides, and software documentation.
  • Familiarity with robots or commercial cleaning products is a plus.
  • Professional writing, editing, and proofreading skills with a keen eye for detail.
  • Strong technical aptitude and ability to understand complex product functionalities.
  • Ability to work independently and manage multiple projects simultaneously.
  • Ability to manage multiple projects simultaneously in a fast-paced environment
Tell employers what skills you have

Technical Documentation
Troubleshooting
Technical Writing
Ability To Work Independently
Software Documentation
Writing
Technical Communication
Robotics
Proofreading
Electronics