Technical Writer

6 days ago

Singapore NTT SINGAPORE PTE. LTD. Full time

The role of Technical Writer is to write company documents such as instruction manuals, intermediate to end-user manuals, reference guides, operating procedure guides, white papers, and specialized product descriptions.

This role is responsible for writing complex ideas in simple ways. They research, create write and edit content for internal. Technical Writers provide applicable skills in all stages of business communications.

Key Role and Responsibilities:

- Create clear and concise material, taking care of editing and proofreading tasks
- Update and maintain a library of service catalogues and associated documents such as RACI's etc.
- Revise or rewrite existing technical documentation
- Research and gather information and study target audiences
- Test whether users understand newly developed material
- Work closely with printers, illustrators, graphic designers, translators and other relevant professionals
- Stay up to date with the latest trends and developments in the industry
- Compile information by order of usability
- Organize all documents into the database and make copies for data security

Knowledge, skills and attributes:

- Ability to do effectively plan out any development requirements
- Excellent communication skills to be able to transfer knowledge without resorting to complex language
- Knowledge of writing software tools
- Excellent written and verbal communication skills
- Efficiency in proof reading
- Ability to interact with all stakeholders - technical and non-technical
- Ability to explain technical concepts to non-technical people
- Basic project management skills

Qualification
- Bachelor’s degree or equivalent in a related field
- Proven experience in a similar position gained within an Information Technology company

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