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Customer Optimization Specialist
4 weeks ago
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
As a Customer Optimization and Acceleration Specialist III, you will play a pivotal role in driving financial success for AWS customers by creating and delivering executive-level content, serving as a subject matter expert in cost and commercial aspects throughout the customer life-cycle, and empowering clients with tools for effective cloud and IT spend management. Additionally, you'll lead the way in assessing reporting needs, establishing KPIs, and managing multiple strategic requests to ensure continuous progress and success in customer transformation and optimization initiatives.
Key job responsibilities
• Act as a financial advisor and collaborate with AWS account team, to build and deliver executive content (such as financial business case, Return on Investment and Total Cost of Ownership Analysis, cost optimization strategies)
• Become the subject matter expert in all cost and commercial related aspects of the customer life-cycle
• Educate and enable customers with tools to successfully manage cloud and IT spend
• Assessing reporting and analytic needs of customers and identifying solution and approach to meet those needs.
• Communicate, establish, and measure KPIs to track progress and success of transformation and optimization within customer organizations
• Manage numerous requests concurrently & strategically
• Understand and communicate billing, forecasting, and budgeting best practices
Basic qualifications
- 10+ years of Microsoft Excel experience
- Bachelor's degree or equivalent
- Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
- Experience defining, refining and implementing sales processes, procedures and policies or equivalent
Preferred qualifications
- Experience using Salesforce (or other CRM tool) or BI tools
- Experience presenting to senior leadership
Tell employers what skills you have
CRM
Excellent Communication Skills
Microsoft Excel
Data Analysis
Assessing
Analytical Skills
Customer Service Operations
Process Improvement
Critical Thinking
ERP
Customer Relationship Management
Sales Operations
Attention to Details
Financial Operations
Proactive Communication
Revenue Recognition
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