Customer Optimization Manager, Customer Optimization
4 weeks ago
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
As the Manager of Customer Optimization and Acceleration (CO&A) for the Asia Pacific and Japan (APJ) region, you will take on a pivotal role in driving customer success and financial optimization across this dynamic market. Leading a high-performing team of specialists, you will be responsible for guiding customers through their cloud journey, ensuring they maximize the value of their AWS investments.
Your leadership will be instrumental in fostering a culture of continuous learning within your team. You will identify skill gaps and implement targeted training programs, empowering your team members to stay ahead of the curve and deliver exceptional service to APJ customers. As a subject matter expert in cost optimization and commercial aspects, you will provide strategic guidance to AWS account teams and customers, ensuring they navigate the complexities of cloud financial management with ease.
One of your key responsibilities will be to create and deliver executive-level content tailored to the APJ region. Through compelling presentations and workshops, you will educate customers on best practices for cost optimization, cloud financial management, and IT spend management. Your deep understanding of the APJ market will enable you to craft content that resonates with local customers, addressing their unique challenges and opportunities.
Collaborating closely with cross-functional teams, including Sales, Solutions Architects, and Professional Services, you will align on customer optimization initiatives and ensure seamless execution. Your expertise will be invaluable in overseeing the implementation of cost optimization strategies, ensuring measurable outcomes and successful cloud financial management for APJ customers.
As a customer education champion, you will empower APJ customers with the tools, best practices, and knowledge transfer they need for effective cloud and IT spend management. Your guidance will enable their successful cloud transformation and optimization, fostering long-term customer relationships built on trust and value delivery.
Monitoring key performance indicators (KPIs) will be crucial in your role, as you drive continuous performance improvements and maintain strong customer satisfaction. Your effective resource management skills will ensure efficient utilization of team capabilities across the APJ region, adhering to industry best practices.
Staying ahead of industry trends, emerging technologies, and best practices in cloud financial management, cost optimization, and IT spend management will be essential. Your commitment to continuous learning and expertise will ensure your team's capabilities align with the evolving needs of APJ customers.
Key job responsibilities
With a strong background in cloud computing, financial management, and customer success, coupled with excellent leadership, communication, and strategic thinking skills, you will thrive in this dynamic role. Experience in the APJ region and proficiency in relevant languages will be highly valued assets, enabling you to connect with customers on a deeper level and drive their success in the cloud.
About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
We are open to hiring candidates to work out of one of the following locations:
Singapore, SGP
Basic Qualifications
- Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology, Business Administration, Finance)
- Minimum of 5 years of experience in cloud computing, financial management, or customer success roles
- Proven leadership experience in managing and developing teams
- Proficiency in project management and cross-functional collaboration
- Analytical and problem-solving skills, with the ability to interpret data and drive performance improvements
Preferred Qualifications
- Experience working in the Asia Pacific and Japan (APJ) region, with a deep understanding of the local market dynamics and customer needs
- Proficiency in one or more languages relevant to the APJ region (e.g., Japanese, Korean, Mandarin Chinese)
- Certification in cloud computing (e.g., AWS Certified Solutions Architect, AWS Certified Cloud Practitioner)
- Proven track record of driving successful customer transformation and optimization initiatives
- Excellent stakeholder management skills, with the ability to influence and collaborate with cross-functional teams and executive-level stakeholders.
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