Customer Optimization Manager, Customer
2 weeks ago
- Minimum of 5 years of experience in cloud computing, financial management, or customer success roles
- Proven leadership experience in managing and developing teams
- Proficiency in project management and crossfunctional collaboration
- Analytical and problemsolving skills, with the ability to interpret data and drive performance improvements
- and mid-market accounts to enterprise-level customers including public sector.
As the Manager of Customer Optimization and Acceleration (CO&A) for the Asia Pacific and Japan (APJ) region, you will take on a pivotal role in driving customer success and financial optimization across this dynamic market.
Leading a high-performing team of specialists, you will be responsible for guiding customers through their cloud journey, ensuring they maximize the value of their AWS investments.
One of your key responsibilities will be to create and deliver executive-level content tailored to the APJ region.Through compelling presentations and workshops, you will educate customers on best practices for cost optimization, cloud financial management, and IT spend management.
Your deep understanding of the APJ market will enable you to craft content that resonates with local customers, addressing their unique challenges and opportunities.
Collaborating closely with cross-functional teams, including Sales, Solutions Architects, and Professional Services, you will align on customer optimization initiatives and ensure seamless execution.
Your expertise will be invaluable in overseeing the implementation of cost optimization strategies, ensuring measurable outcomes and successful cloud financial management for APJ customers.
As a customer education champion, you will empower APJ customers with the tools, best practices, and knowledge transfer they need for effective cloud and IT spend management.
Your guidance will enable their successful cloud transformation and optimization, fostering long-term customer relationships built on trust and value delivery.
Monitoring key performance indicators (KPIs) will be crucial in your role, as you drive continuous performance improvements and maintain strong customer satisfaction.
Your effective resource management skills will ensure efficient utilization of team capabilities across the APJ region, adhering to industry best practices.
Staying ahead of industry trends, emerging technologies, and best practices in cloud financial management, cost optimization, and IT spend management will be essential.
Your commitment to continuous learning and expertise will ensure your team's capabilities align with the evolving needs of APJ customers.
Key job responsibilitiesWith a strong background in cloud computing, financial management, and customer success, coupled with excellent leadership, communication, and strategic thinking skills, you will thrive in this dynamic role.
Experience in the APJ region and proficiency in relevant languages will be highly valued assets, enabling you to connect with customers on a deeper level and drive their success in the cloud.
About the teamAbout AWS
Diverse Experiences
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform.
We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team CultureHere at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.
Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer.
That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life BalanceWe value work-life harmony.
Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.
When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.Singapore, SGP
- Experience working in the Asia Pacific and Japan (APJ) region, with a deep understanding of the local market dynamics and customer needs
- Proficiency in one or more languages relevant to the APJ region (e.g., Japanese, Korean, Mandarin Chinese)
- Certification in cloud computing (e.g
-
Singapore Amazon Full timeAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.As the Manager of Customer Optimization and Acceleration (CO&A) for the Asia Pacific and Japan (APJ) region, you will take on a...
-
Singapore Amazon Full timeAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.As the Manager of Customer Optimization and Acceleration (CO&A) for the Asia Pacific and Japan (APJ) region, you will take on a...
-
Customer Optimization Manager
4 weeks ago
Singapore AMAZON WEB SERVICES SINGAPORE PRIVATE LIMITED Full timeRoles & ResponsibilitiesAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.As the Manager of Customer Optimization and Acceleration (CO&A) for the Asia Pacific and Japan (APJ) region,...
-
Customer Optimization Manager
4 weeks ago
Singapore AMAZON WEB SERVICES SINGAPORE PRIVATE LIMITED Full timeRoles & ResponsibilitiesAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.As the Manager of Customer Optimization and Acceleration (CO&A) for the Asia Pacific and Japan (APJ) region,...
-
Customer Optimization Manager
2 weeks ago
Singapore AMAZON WEB SERVICES SINGAPORE PRIVATE LIMITED Full timeRoles & ResponsibilitiesAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.As the Manager of Customer Optimization and Acceleration (CO&A) for the Asia Pacific and Japan (APJ) region,...
-
Singapore Amazon Full timeAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.As a Customer Optimization and Acceleration Specialist II, you will play a pivotal role in driving financial success for AWS...
-
Singapore Amazon Full timeAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.As a Customer Optimization and Acceleration Specialist II, you will play a pivotal role in driving financial success for AWS...
-
Customer Optimization Specialist
4 weeks ago
Singapore AMAZON WEB SERVICES SINGAPORE PRIVATE LIMITED Full timeRoles & ResponsibilitiesAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.As a Customer Optimization and Acceleration Specialist III, you will play a pivotal role in driving...
-
Customer Optimization Specialist
4 weeks ago
Singapore AMAZON WEB SERVICES SINGAPORE PRIVATE LIMITED Full timeRoles & ResponsibilitiesAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.As a Customer Optimization and Acceleration Specialist III, you will play a pivotal role in driving...
-
Customer Optimization Specialist
2 weeks ago
Singapore AMAZON WEB SERVICES SINGAPORE PRIVATE LIMITED Full timeRoles & ResponsibilitiesAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.As a Customer Optimization and Acceleration Specialist III, you will play a pivotal role in driving...
-
Singapore Amazon Full timeAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.As a Customer Optimization and Acceleration Specialist III, you will play a pivotal role in driving financial success for AWS...
-
Singapore Amazon Full timeAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.As a Customer Optimization and Acceleration Specialist III, you will play a pivotal role in driving financial success for AWS...
-
System/Network Administrator
4 weeks ago
Singapore CUSTOMER CAPITAL CONSULTING PTE. LTD. Full timeRoles & ResponsibilitiesResponsibilities Install and integrate new server hardware (and VMs), software and business applications for client-environment and joining to existing networks Set-up, Optimizing and maintaining network security protocols, such as secure socket layer (SSL), secure file transfer protocol (SFTP), and virtual private networks (VPNs) ...
-
System/Network Administrator
3 months ago
Singapore CUSTOMER CAPITAL CONSULTING PTE. LTD. Full timeRoles & ResponsibilitiesResponsibilities Install and integrate new server hardware (and VMs), software and business applications for client-environment and joining to existing networks Set-up, Optimizing and maintaining network security protocols, such as secure socket layer (SSL), secure file transfer protocol (SFTP), and virtual private networks (VPNs) ...
-
Singapore Amazon Web Services Singapore Private Limited - D55 Full time10+ years of Microsoft Excel experience Bachelor's degree or equivalent Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc. Experience defining, refining and implementing sales processes, procedures and policies or equivalentAWS Sales, Marketing, and Global...
-
Developer/Analyst
1 month ago
Singapore CUSTOMER CAPITAL CONSULTING PTE. LTD. Full timeRoles & ResponsibilitiesResponsibilities:As a developer/analyst, you will the part of the team in delivering value-adding and effective Microsoft CRM and PowerApp applications for our government and enterprise clients.You will play an important role in: You will be responsible for application development, implementation, customer training, support and...
-
Developer/Analyst
4 weeks ago
Singapore CUSTOMER CAPITAL CONSULTING PTE. LTD. Full timeRoles & ResponsibilitiesResponsibilities:As a developer/analyst, you will the part of the team in delivering value-adding and effective Microsoft CRM and PowerApp applications for our government and enterprise clients.You will play an important role in: You will be responsible for application development, implementation, customer training, support and...
-
Inbound Reservations Agent
2 weeks ago
Singapore STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. Full time***The primary responsibility is to process reservation requests for Marriott's global guests who are staying in Marriott's global brands of hotels.Job summary Process reservation requests and support of basic loyalty and customer care requests. Create an effortless experience and build raving brand fans by answering questions about property facilities,...
-
Customer Success Manager
2 weeks ago
Singapore GRADIANT INTERNATIONAL HOLDINGS PTE. LTD. Full timeJOB SUMMARY:Gradiant AI is our digital solutions business unit. We provide proprietary suite of digital solutions that help our customers to optimize treatment processes leveraging AI/ML algorithms. Our key product, SmartOps, is an integrated digital platform for asset performance management - plant performance optimization, asset management and remote...
-
Customer Success Manager
2 weeks ago
Singapore Zendesk Full timeJob DescriptionOur Customer Success team advises and guides our wide array of customers as they map to a broad spectrum of business needs to Zendesk We ensure customers are optimized and scaling smoothly through impactful engagements, all focused on driving business and technical value A key fixture of our Success team is the work our CSMs do to understand a...
