Application Support Analyst

2 months ago

Singapore GMP TECHNOLOGIES (S) PTE LTD Full time
Roles & Responsibilities

  • Serve as the primary expert for bank users on the Supply Chain Finance platform and its ecosystem.
  • Oversee the end-to-end management of production incidents and service requests related to the Supply Chain Finance platform, including ticket creation, progress tracking, and coordination with internal teams for data extraction.
  • Provide in-depth support and troubleshooting for production incidents on the Supply Chain Finance platform, collaborating with internal and external stakeholders to analyze impacts, implement workarounds, and identify root causes.
  • Work with the System Owner and Incident Manager to develop and maintain the Operational Knowledge Base and incident process management, specifically focusing on the Supply Chain Finance ecosystem. Create and update documentation, collaborating with the project team to stay updated on new enhancements and releases.
  • Validate the platform after any scheduled or unscheduled patching activities related to the Supply Chain Finance ecosystem.
  • Manage the platform and coordinate with internal stakeholders during disaster recovery exercises.
  • Execute system configuration changes related to the Supply Chain Finance platform.
  • Identify and escalate potential risks to relevant parties promptly.
  • Participate in system restoration activities during disaster recovery exercises.
  • Perform other duties as assigned.

Job requirements:

  • Diploma or Bachelor's degree in Computer Science, Information Technology, Finance, or Economics.
  • Minimum of 9 years of experience in application or system support, preferably in the finance industry.
  • Possess expertise in Supplier Finance, Accounts Receivable Purchase, and Dynamic Discounting products, including middle-office and back-office operations like funding and payments.
  • Experienced in using the Finshare Platform (by Premium Technology).
  • Familiar with enterprise application support environments, interacting with developers, infrastructure teams, service desks, and business users.
  • Proficient in scripting languages like DOS and Shell Scripting.
  • Excellent communication, interpersonal, and presentation abilities.
  • Strong judgment and decision-making skills to effectively analyze and resolve problems.
  • Demonstrated accountability and ownership of work outcomes.
  • Self-motivated and results-oriented, committed to delivering high-quality work on time.

To apply, please visit www.gmprecruit.com and search for Job Reference: 24982


To learn more about this opportunity, please contact Gia Grace at gia.grace@gmprecruit.com


We regret that only shortlisted candidates will be notified.


GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973


This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.


By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltd’s PDPA and e2i’s PDPA.


Tell employers what skills you have

Troubleshooting
Supply Chain
GMP
Scripting
Unix
Information Technology
Economics
Accounts Receivable
Application Support
Process Management
Accountability
Systems Engineering
Bridge
Disaster Recovery
Master Data Management
Presentation Abilities

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